[Resolved]  Via Bangalore — Refund not received

---------- Forwarded message --------- From: Care Via Date: Mon, Jun 8, 2020 at 10:26 PM Subject: Re: Refund of cancelled tickets To: A.JAMEERUL Hassan Hide quoted text Dear Guest, The refund is under process we will check with airline and process refund accordingly once we get a refund invoice from airline. In view of the health advisory regarding COVID-19 (Coronavirus) and as a precautionary measure, our team will be operating with a limited number of officers this may lead to a delay in response to your queries. We thank you for your patience and cooperation.' Thank you for choosing Via.com as your preferred travel agent. Sincerely Yaseen Shaik | Email Support | Ebix Travel Email [email protected] | Web in.via.com On Sat, May 30, 2020 at 10:03 AM A.JAMEERUL Hassan wrote: BOOKING ID FMNLF39SM6X07 On Thu, May 28, 2020 at 9:51 PM Care Via wrote: Dear Guest, Unable to retireve the screenshot send, we request you to provide us the Via.com reference number so that we will check and assist you better Sincerely Amrutha.DS On Sat, May 23, 2020 at 9:10 AM A.JAMEERUL Hassan wrote: Dear Sir, I have booked ticket on 14/01/2020 up and down from Kuwait to Chennai 1st March and 14th April 2020 respectively. Due to the COVID 19 pandemic The flight was cancelled. I have not received the refund amount. Due to lock down I am in financial crisis. I have been attached the screenshots of the details. The e ticket number:0983756578837 The ticket PNR number H80T9 Kindly do the needful to refund as early as possibble Thank you