Via.com / Flightraja Travels — bus ticket not received

I booked bus ticket for coimbatore to chennai in vetri travels through via. Com. Amount debited in my account but am not received any tickets. I called vetri travels he say not confirming your tickets call customer care we are not responsible go and complaint in online customer care. So I tried lots of times but no one can response what happened my money. Send who is the right person to contact send the number