[Resolved] Via.com / Flightraja Travels — Call centre mr sarathbabu misguided and i have lost money

S x prince

from Goalpara, Assam

Address:	700054
Website:	via.com

Sir,

I have lost several thousand rupees because of your man mr. Sharath babu s, who told me that my refund will be more than rs 5000/-. . I have paid more than rs 10000/- but around rs 2000 received without travelling. If this is the case, i would have not cancelled. Please urgently look into it. In yatra, mmt, i don't have any problem. Please improve your service and this is not fair.
No response. All the your call centre staff in via are simply misleading the customer. We are unable to contact the key person to convey my grievance. I have attached mr sarath statement wherein he has clearly mentioned the refund amount nearly rs 4000 plus. This is only because of mr sarath kumar who deliberately misguided me.

S x prince
M. [protected]

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Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2016

Via.com / Flightraja Travels Customer Care's response Dear Prince,

Can you please share your booking reference number with us(FMN number), so we can look in to the matter and resolve it.

Thanks
Team Via

Verified Support

Mar 30, 2021