[Resolved] Via.com / Flightraja Travels — Cancellation of delhi to hyderabad flight

deepanjana mitra

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Via.com

This is with regards to cancellation of flight FMN1XEXXTNO
I booked two tickets through via.com from Delhi to hyderabad for the 24th of November, due to personal reasons I couldn't fly on the 24th of November so I postponed my tickets for th 6th of December. This modification was done directly through the airlines website. I wanted to cancel the ticket so I called via.com for the cancellation they said that they needed an endorsement copy from the airlines. So I called the airlines, they said that via.com can mail them and they will send the endorsement copy to them. But for the past 15 days via.com has been harassing me and they won't mail the company and process my refund.
Kindly look into the matter as soon as possible!

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Aug 12, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed

Payment Details:
1. 30/10 12:02 - XXXX-XXXX-XXXX-1773 - Capture - Amount: 5286 - Transaction id: [protected] - Transaction Successful(TRANSACTION SUCCESSFUL)
2. 24/02 13:04 - XXXX-XXXX-XXXX-1773 - Refund - Amount: 1700 - Transaction id: [protected] - Transaction Successful(TRANSACTION SUCCESSFUL)