Via.com / Flightraja Travels — Cancelled amount not refund

Address:pune

Hi Sir,
I have booked a flight ticket in via.com and my booking details FMNLA3JN82PT2. I booked a ticket on 2nd OCT 2021 for 30th NOV 2021 date of travel FROM PUNE to Cochin. I and i have cancelled the ticket on 4th OCT 2021 due to change in program and book the ticket again on 04th oct 2021 for date 27th NOV 2021 ticket no FMNAA3JP6Q136.But i have not got the refund amount of 30th nov cancellation amount of 11913/- i have tried to call the customer care but not attaending my call nor no message or chat available.
KINDLY HELP ME as i ugently required of full amount. IF i dont recive the full amount we need to take action against th VIA .COM and team.

Plz help me to get the refund. Customer care executive not attanding my call.
Please help
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    +91 80 4043 3000 [Corp Office]
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