[Resolved] Via.com / Flightraja Travels — flight cancellation problem for booking reference no is fmnba32rrwix3

Thohrii Martin

from Mumbai, Maharashtra

Address:

Nizarapar, Opp. Gyan Jr. College, Morigaon District, Jagiroad, Assam-782410, Marigaon, Assam, 782410

Dear madam/sir,

I requested for cancellation of the above mentioned booking for indigo 6e-6918 scheduled to depart at 7:20am dt 30/05/2019. I have initiated a request for cancellation in via.com app at 4:53am and gave the booking ref. No and pnr no for cancellation at 4:57am today, and got a reply from via.com app chat at 5:41am nearly 1 hour later informing me that cancellation have to be done 2 hours prior to departure.
I failed to understand why there is this delay.
The ticket i have booked is a refundable one.
I want refund. Or else i may go to consumer forum.

Regards
Adani thohrii martin

+1 photos

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Aug 5, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 30/05 12:30 - XXXX-XXXX-XXXX-1299 - Refund - Amount: 637 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 29/05 14:43 - XXXX-XXXX-XXXX-1299 - Charge - Amount: 5408 - Transaction id: [protected] - Transaction Successful(CAPTURED)