Via.com / Flightraja Travels — Hotel cancelation refund

FMNPH00RHE4V9X my booking hotel number, i went to the hotel and ask but the hotel declare that they did not get any amount from ours booking since my 2 clients did not fly success fully to phillipine because of the lock down on last march...until today via always told us that we need to wait 6 months?what the hell?the hotel didnt get any amount from the transaction and u told us need to wait 6 months?have mercy pls to innocent people...u getting and scamming innocent money for ur own happiness?