[Resolved] Via.com / Flightraja Travels — incomplete/less refunding of flight cancellation

ayushi23407

Address:

Bengaluru

Booking ref id -FMNAA3806QHCM
I had booked indigo flight from kolkata to bangalore for travel on 22/3/2020 and 24/3/2020 thru via.com. But after cancellation of tickets, indigo has refunded money to via.com, but via.com has refunded only one third of the money that they have received. This is daylight robbery. No response from them inspite of repeated emails to them. Provided them with refund vouchers as issued by indigo, but they are feigning ignorance.
n.b- email with all indigo refund vouchers as proof send from [protected]@gmail.com on 21 st march, 29 th march, 31 st march, please go thru them.

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Aug 6, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 07/11 23:25 - XXXX-XXXX-XXXX-6676 - Charge - Amount: 13582 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 21/03 15:41 - XXXX-XXXX-XXXX-6676 - Refund - Amount: 1410 - Transaction id: [protected] - Transaction Successful(CAPTURED)
3. 21/03 15:40 - XXXX-XXXX-XXXX-6676 - Refund - Amount: 874 - Transaction id: [protected] - Transaction Successful(CAPTURED)