Via.com / Flightraja Travels — refund not given

I had done flight ticket booking for katmandu.
Due to jet airways cancellation request you to refund my money.

Travel date - 19 june 2019
Location - mumbai to katmandu

Return - 2july 2019
Location - katmandu to mumbai

Please find the attached ticket for your reference.

Also find screenshot of message received for cancellation.

Request you to kindly process my refund as soon as possible.
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My bookind id FMNLA34HZD5WA for 22nd july, 2019.
I have not received a reund nor have i received any message regarding ut. Now i donno where to check for this problem. Please help

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