Via.com / Flightraja Travels — refund not initiated

Address:

Bangalore, Karnataka

I have booked two indiho air tickets through VIA portal. Later I had to cancel the tickets. The indigo has already refunded the amount to EBIX (via) on the same day of cancellation. It's been 12days of cancellation, but via has not refunded the amount to me. Their customer care service is so pathetic. Minutes after minutes they will you keep you on hold. After almost 1 hour you get the concerned person, after providing the booking reference again you will be kept on hold and later the phone will be disconnected. Never had such bad experience with any travel agent.