[Resolved] Via.com / Flightraja Travels — refund of cancelled flight from airlines end

Subhvicky

Website:

via.com

My flight scheduled on 7th of april from blr to ccu having pnr - x5m95a carrying 4 passengers got cancelled from the airlines (Airasia) end due to corona virus lockdown. After trying several times and reaching out to the airlines they finally refunded the amount on 9th of july to the travel agency that was via.com. I tried reaching out to via.com on all the platforms possible i. E email, phone call and on twitter i haven't got any response.in this tough times when everybody is starving for money, these via.com people have just blocked my money. I want earliest resolution as possible.

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Aug 9, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

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Comments

Via.com / Flightraja Travels Customer Care

from Noida, Uttar Pradesh

Verified Support

The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 26/02 19:58 - XXXX-XXXX-XXXX-1970 - Charge - Amount: 16820 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 09/10 12:48 - XXXX-XXXX-XXXX-1970 - Refund - Amount: 15740 - Transaction id: [protected] - Transaction Successful(CAPTURED