[Resolved]  Via.com / Flightraja Travels — regarding refund of the ticket

I have booked to ticket for travel on april 4th 2020 with ticket number: fmnlf3bud6q4s nand airline pnr hqg7l. Due to the covid lockdown flights have been cancelled and i requested my third party via.com for refund of the amount. I got a response from them saying "we can only reschedule and for cancellations please contact airlines for refund of amount". I contacted air india customer support and they replied saying "contact third party for refund as pnr has been cancelled. We can only reschedule". So basically neither third party not airlines is trying help me on refund of amount which is very sad. I request via.com to kindly expedite my refund as i have booked ticket through them. Attached are the screenshots of chats or mail conversation. Please get in touch with me through my email id anil. [protected]@gmail.com