[Resolved] Via.com / Flightraja Travels — ticket cancellation

namrataaaaa

from Mumbai, Maharashtra

Address:

A/B,19, Aruna Aarti CHS, Kalwa, Thane, Maharashtra, 400605

I have booked a flight ticket through via.com from Mumbai to Paris on 5th September 2019. My booking reference is FMNAF33HHY5O9. I have called the customer care at least 100 times, but no one answers the call for hours. I also emailed them, but no one helped me with the cancellation of my ticket. I have been trying to cancel my ticket and book a new flight on their website, but I am unable to do so due to no help or guidance from their end.

I will literally have to pay more due to delay from their end.
It's the worst ever customer service ever. Would never use it again

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Aug 9, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

Payment Details:
1. 26/06 19:00 - XXXX-XXXX-XXXX-3689 - Refund - Amount: 20156 - Transaction id: CS[protected] Transaction Successful(PARTIAL CANCELLATION DONE SUCCESSFLLY)
2. 26/06 18:59 - XXXX-XXXX-XXXX-3689 - Refund - Amount: 20156 - Transaction id: CS[protected] Transaction Failed(CANCELLATION HAS BEEN REJECTED)
3. 19/06 10:27 - XXXX-XXXX-XXXX-3689 - Capture - Amount: 27517 - Transaction id: CS[protected] Transaction Successful(CHARGE SUCCESSFUL)
4. 19/06 10:25 - XXXX-XXXX-XXXX-3689 - Authorise - Amount: 27517 - Transaction id: - Transaction Failed(OTP SENT SUCCESSFULLY)