Via.com / Flightraja Travels — Ticket cancelled refund issue

Address:

India (Head Office) Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

Dear sir/ma'm,
I had booked my ticket from via.com website, and the day of journey is 21st july 2020 from lucknow to jammu, on 20th of july i got a call from airlines site that your flight is canceled and we are we are giving you full amount of ticket including tax and booking charge, and also i got a invoice of total refund amount.
From that day to till today i am waiting my ticket refund amount from via.com, whenever i visited the via site there s showing that your canclation is in process,.
I am requesting you please help me.
My booking refrence is fmnla3cbul.
Pnr number is fykpwd
Mobile number [protected]
Thanks
Bankey