Via.com / Flightraja Travels — via.com - non refund amt for cancelled flight

This is regarding my flight ticket booking through via com reference: fmnlf390jydih for route sector italy (Fco) to mumbai via istanbul for mon, 08 jun 2020 (4 passengers) cancelled by turkish airline. I spoke to airline global contact centre and they have confirmed am entitled to get full refund but agency (Via.com) has to initiate the request. Even turkish airline mumbai sales office also wriote in email to via com ([protected]@via.com) that due to flight cancellation passenger is entitled to full refund. Kindly assist the passenger accordingly. Despite that and multiple emails from my end to via.com they are not responding and neither reachable on phone and it is already over a month now. Full refund amount in question is inr 126, 339.44/- please help to get the full refund amount asap as this amount means a lot for my financial need in current covid situation.