[Resolved] Via.com — Refund Initiated 15th Sep,2020 but Not received any amount till Date

[Resolved] Via.com — Refund Initiated 15th Sep,2020 but Not received any amount till Date

N NishantJain2088

Booking Details FMN: FMNAA3BAOUA5S PNR: T6ZIWF Received two emails on Refund initiated on 15th September for Rs. 10188 & Rs. 1766 but i didn't receive any amount in my account. They are replying my emails and Customer care call ([protected]) has also not been attended by any executive. The amount that mentioned in the email is also partial even though honourable Supreme court asked them to refund every single rupee. Payment Breakup: Base Fare 15, 489 Tax 5, 604 Voucher 400 Payment Fee 1, 230 Total Amount Paid by Me: 21, 923 Refund Amount (As per Email): 11, 954 (Less than Base fare) Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Via.com / Flightraja Travels customer support has been notified about the posted complaint. Dec 18, 2020 Updated by NishantJain2088 Booking Details FMN: FMNAA3BAOUA5S PNR: T6ZIWF Received two emails on Refund initiated on 15th September for Rs. 10188 & Rs. 1766 but i didn't receive any amount in my account. They are not replying my emails and Customer care call ([protected]) has also not been attended by any executive. The amount that mentioned in the email is also partial even though honourable Supreme court asked them to refund every single rupee. Payment Breakup: Base Fare 15, 489 Tax 5, 604 Voucher 400 Payment Fee 1, 230 Total Amount Paid by Me: 21, 923 Refund Amount (As per Email): 11, 954 (Less than Base fare) Verified Support Mar 23, 2021 Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment and the details are 1. 05/03 22:38 - Capture - Amount: 21923 - Transaction id: [protected] - Transaction Successful(TRANSACTION SUCCESFULL) 2. 15/09 22:13 - Refund - Amount: 1766 - Transaction id: [protected] - Transaction Successful) 3. 15/09 13:56 - Refund - Amount: 10188 - Transaction id: [protected] - Transaction Successful) Kindly check with the concern bank.
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