Via.com — Refund of amount for cancelled flight

Website:

via.com

I booked a flight ticket in via.com and my booking PNR NO is P5HZHF. I flight no G8-386 for dated 25th June 2021. I got a message from airlines that flight has got cancelled due to technical issue on 24th June 2021 therefore I rescheduled for 27th June 2021.However, This flight again cancelled and airlines has sent confirmation of refund of amount to via.com. Till now i did not get refund. Airlines is telling tat they gave refund to via.com. Via.com is not responding neither on mail and nor even on call. their customer care call is long waiting then this automatically get disconnected. I tried to dial 3 to 4 times on[protected] but did not get any success. sent 2 mail reminders but did not given any response. Plz help me to get the refund. Customer care executive did not give a proper reply.

Name – Sunil Singh
Contact No -[protected]
Mail ID- Sunil.[protected]@tcs.com
Airline- Go First
PNR NO – P5HZHF
Flight No – G8386

Thanks & Regards
Sunil Singh