[Resolved] Via.com / Flightraja Travels — refund process

hktravel19

Website:

hk.via.com

They emailed me that the airline canceled the flight due to operation and asked if i want to reschedule or cancel
I cancel the ticket with a fee of hkd 150.00 and they told me it will take around 30 days to process
It has been 1month, i emailed them and they said it could take up to 6months and will help me push the airline to process the refund
It has been 1 year!! And still nothing is processed!

Ref: fmnhk1003vnr3

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Mar 4, 2019

Complaint marked as Resolved

they refunded me today

Via.com / Flightraja Travels customer support has been notified about the posted complaint.