| Address: Wishbag Online Pvt Ltd, KH 552/440, KH 552/441, Atraj Virasat Complex, Mayur Vihar, Vasundra Enclave, Delhi, 110096, India | | Website: vibecrafts.com |
On 4th of June' 24, I placed an order for Canvas painting with Order Number ODVC[protected]. We received the order on Jun 10th and figured that we received a defective product as the frame was misaligned. On 11th June' 24, I raised the concern and post receiving their response sent the requested photos for verification and QC on 14th June' 24. On 19th June, 24 I get a confirmation from the team that they are arranging for reverse pick up but till date I have failed to hear back from them on a confirmed date of pick up. They have been sending repetitive emails stating " Reverse pickup request is canceled due to some issue, either at your Location/Area/City/Pincode. However, we are going to arrange the reverse pickup again for your order and will make additional attempts. Please wait, as it will be picked up from your location soon".
They have also been pushing us to acknowledge two clauses such as
1) .If the product is not found in its original condition, your return request will be rejected, and the product will be shipped back to you. (Shipping costs will be borne by the customer).
2)Any damage to the product during the re-shipment process is the customer's responsibility
The above was not mentioned explicitly in their policy terms and conditions hence this is not justified that customer bears any transit damage since reverse pick up will arranged by company.
I have been sharing pictures of damaged as well as pictures of packaged product which I have packed and retained the original packaging. All I am looking for is a refund now because I have lost faith that they will share good quality replacement and would not like to go ahead with this terrible experience again of bad after sales service.
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