Vibes Healthcare — accident and injury of my elderly mother who is above 70 years at vibes banjara hills and undergoing surgery

Address:

Hyderabad, Telangana

My elderly mother aged above 70 years had an accident at your banjara hills premises after pedicure appointment on 4 july 2019, she was taken to the hospital in an ambulance by my dad who is 82 years. Today she is undergoing surgery for hip and left leg due to the incident at your premises on 4thjuly 2019 at 12pm appointment. Your staff are trying their best to cover up the negligence and breach of care and w and hs who do donot have safety protocols nor proper equipment to care for the elderly clients. I spoke to customer care officer sunita who was not only rude but unsympathetic. I tried to contact management but they are not cooperative. My 75 years mother and 82 years fathetr were living independently but now their lives would not be the same again. Could you please contact me as soon as possible regarding this matter

I sent several messages and contacted customer care officer who was rude and unsympathetic to the a