| Address: kukutpally , hyderabad |
| Website: vibes - laser , beauty ,slimmig |
Am writing to express my dissatisfaction and frustration regarding the laser treatment package I purchased at your Kukatpally branch in Hyderabad. The package in question is PKG/HYD-2/2022-23/AUG/36, and I am deeply disappointed with the level of service I have received.
Firstly, after completing six sittings as per the package, I have not observed any improvement in the promised results. The lack of progress is concerning, and it raises questions about the effectiveness of the treatment.
Moreover, during the booking process, your center failed to inform me about the validity of the package. This lack of transparency is unacceptable, as customers have the right to know the terms and conditions associated with the services they are purchasing.
Furthermore, the scheduling of the treatment sessions has been highly unprofessional. Your center did not proactively schedule my sittings, and I was always the one initiating contact. Even when I called, I was often told that there were no available appointments, leading to unnecessary delays in completing the sessions. most of the time when gone to Centre they will say the technician is not available or the doctor. The Centre manager, receptionists are busy in watching TV all the time when you visit the Centre. there is no parking available at the centre making our visit more unpleasant.
To make matters worse, the center is now claiming that the package validity has expired after only six sessions out of the promised twelve. This contradicts the information provided during the initial booking, and it appears to be an attempt to avoid fulfilling the remaining sessions.
I must express my disappointment with the behavior of the center manager, Jasmine. She has been rude and unhelpful, providing no satisfactory explanation for the lapses in service. Additionally, it has come to my attention that many employees at the center are receiving treatments, and the center seems more interested in converting my remaining sessions into personal treatments rather than fulfilling my package.
I strongly believe that the center's current demand for additional payment to revalidate the package is unjustifiable. Instead of requesting more money, I expect the center to honor the original terms of the package by either refunding the amount or providing the remaining sessions as promised.
I request your immediate attention to this matter and ask that you advise the center to rectify the situation by either refunding the amount or providing the remaining sessions as outlined in the package. Failing to address this issue promptly will force me to explore alternative avenues to seek resolution.
I trust that Vibes Health Care values its customers and is committed to providing quality service. I look forward to a swift and satisfactory resolution to this matter.
Vibes Healthcare customer support has been notified about the posted complaint.
We acknowledge receipt of your complaint lodged on our complaint’s portal, raising issues with respect to the procedure adopted by VIBES and the machines used therein for the same in your treatment and consequently, requesting for a refund for the services provided by VIBES. We appreciate your feedback and understand your concerns.
Upon careful review of your case, we have determined that you have received all the services that were promised to you by VIBES, and that our team has diligently followed all the protocols and procedures in providing you with the services you signed up for. Further, our machines are of the best quality and undergo a strict periodic quality check.
We understand that you may not have obtained the desired results from the services we provided, but we would like to assure you that we have provided the services with the utmost care and professionalism. We appreciate your 5-star rating and feedback provided after the sessions, which is a testament to the quality of services we provided to you.
Kindly note that every body / skin type is different and in view of the same, our procedures work differently on different people and no uniform results on different people can be generated and the same was duly explained to you. Only after understanding and acknowledging the same, you paid the fee for the services.
We would like to bring to your attention that as per our company policy, we do not provide refunds. It is our position that we have fulfilled our obligations under the contract, and therefore, we are not liable to provide you with a refund.
However, since you are our valued customer, we would like to take this opportunity to invite you to discuss any additional concerns or grievances you may have regarding the services you received from our clinic. We are committed to ensuring that our clients receive the best possible care, and your feedback will be valuable in helping us improve our services.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Team –Customer Care
VIBES Healthcare Ltd.