Comments
Dear Kajal Gupta,
We acknowledge receipt of your complaint lodged on our complaint’s portal, raising issues with respect to the procedure adopted by VIBES and the machines used therein for the same in your treatment and consequently, requesting for a refund for the services provided by VIBES. We appreciate your feedback and understand your concerns.
Upon careful review of your case, we have determined that you have received all the services that were promised to you by VIBES, and that our team has diligently followed all the protocols and procedures in providing you with the services you signed up for. Further, our machines are of the best quality and undergo a strict periodic quality check.
We understand that you may not have obtained the desired results from the services we provided, but we would like to assure you that we have provided the services with the utmost care and professionalism. We appreciate your 5-star rating and feedback provided after the sessions, which is a testament to the quality of services we provided to you.
Kindly note that every body / skin type is different and in view of the same, our procedures work differently on different people and no uniform results on different people can be generated and the same was duly explained to you. Only after understanding and acknowledging the same, you paid the fee for the services.
We would like to bring to your attention that as per our company policy, we do not provide refunds. It is our position that we have fulfilled our obligations under the contract, and therefore, we are not liable to provide you with a refund.
However, since you are our valued customer, we would like to take this opportunity to invite you to discuss any additional concerns or grievances you may have regarding the services you received from our clinic. We are committed to ensuring that our clients receive the best possible care, and your feedback will be valuable in helping us improve our services.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Team –Customer Care
VIBES Healthcare Ltd.
We acknowledge receipt of your complaint lodged on our complaint’s portal, raising issues with respect to the procedure adopted by VIBES and the machines used therein for the same in your treatment and consequently, requesting for a refund for the services provided by VIBES. We appreciate your feedback and understand your concerns.
Upon careful review of your case, we have determined that you have received all the services that were promised to you by VIBES, and that our team has diligently followed all the protocols and procedures in providing you with the services you signed up for. Further, our machines are of the best quality and undergo a strict periodic quality check.
We understand that you may not have obtained the desired results from the services we provided, but we would like to assure you that we have provided the services with the utmost care and professionalism. We appreciate your 5-star rating and feedback provided after the sessions, which is a testament to the quality of services we provided to you.
Kindly note that every body / skin type is different and in view of the same, our procedures work differently on different people and no uniform results on different people can be generated and the same was duly explained to you. Only after understanding and acknowledging the same, you paid the fee for the services.
We would like to bring to your attention that as per our company policy, we do not provide refunds. It is our position that we have fulfilled our obligations under the contract, and therefore, we are not liable to provide you with a refund.
However, since you are our valued customer, we would like to take this opportunity to invite you to discuss any additional concerns or grievances you may have regarding the services you received from our clinic. We are committed to ensuring that our clients receive the best possible care, and your feedback will be valuable in helping us improve our services.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Team –Customer Care
VIBES Healthcare Ltd.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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15%
Complaints
247
Pending
0
Resolved
38
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We acknowledge receipt of your complaint lodged on our complaint’s portal, raising issues with respect to the procedure adopted by VIBES and the machines used therein for the same in your treatment and consequently, requesting for a refund for the services provided by VIBES. We appreciate your feedback and understand your concerns.
Upon careful review of your case, we have determined that you have received all the services that were promised to you by VIBES, and that our team has diligently followed all the protocols and procedures in providing you with the services you signed up for. Further, our machines are of the best quality and undergo a strict periodic quality check.
We understand that you may not have obtained the desired results from the services we provided, but we would like to assure you that we have provided the services with the utmost care and professionalism. We appreciate your 5-star rating and feedback provided after the sessions, which is a testament to the quality of services we provided to you.
Kindly note that every body / skin type is different and in view of the same, our procedures work differently on different people and no uniform results on different people can be generated and the same was duly explained to you. Only after understanding and acknowledging the same, you paid the fee for the services.
We would like to bring to your attention that as per our company policy, we do not provide refunds. It is our position that we have fulfilled our obligations under the contract, and therefore, we are not liable to provide you with a refund.
However, since you are our valued customer, we would like to take this opportunity to invite you to discuss any additional concerns or grievances you may have regarding the services you received from our clinic. We are committed to ensuring that our clients receive the best possible care, and your feedback will be valuable in helping us improve our services.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Team –Customer Care
VIBES Healthcare Ltd.