Vibes Healthcare — head to toe service

Address:

Hyderabad, Telangana, 500073

I was the client for vibes from past 4 years i renewed my base pack after the completion of my old package. Before registering for the new package only i told them that i will not be the regular client as i was not physically well and i was pregnant also by that time so i told them i will not be able to come frequently they agreed at that point saying that mam we will serve you whenever you come but when i visited them for the service they refused to continue my service saying that mam this time you take the service but if you want to continue for the next time you need to pay rupees 5000 extra as your service pack has expired, i never signed anything agreeing that i have to complete the package within 2 years otherwise i need to pay rupees 5000 extra for the continuation. They don't have the constant serving staff sometime the staff members are very less experienced, once staff member nearly burnt my skin during facial that too when i specifically told her that only use diamond facial but she used something else and when i reported it to the front desk they said sorry ma'am we will treat your irritation and we will give you a new facial pack, this this is to justify that they have very less/no experienced team. Many a time when i call them for service they refused saying that mam there is no one free for the service you can come on different day. Every time when i visit them there are certain services which are always pending because they don't have the specific person for that service. My requests: 1. Refund the amount for the remaining services which i have not taken. 2. Refund the amount for the pending services which was due when i visited them. 3. Refund the amount for the last service which was not up to the mark as they said that mam those all things are for advanced package not for this package which earlier i used to get.