Dear Sir/ma’am,
As discussed with you, I would like to inform you that me and my sister have joined 5kg weight loss plan in Vibes, Patna on date 27th November, 2021. Due to some medical complications my sister did not Join Vibes. So I asked the manager of vibes Ms . Archana and Srijana to transfer the plan on my service for weightloss but they said I need to pay transfer charges which I even paid on 30th December 2021, but in the bill it was mentioned balance payment-weight loss instead of service transfer charge. As from 3rd of December 2021 till 10th December 2021 no male staff was present on the centre as informed by the manager and dietian Ms. Nigar, so I was asked not to come during that period of time. From 15th December I was not present in the town due to some official work of mine and I informed the manger Ms. Archana and dietian Ms. Nigar regarding the same she said it’s okk, I can continue once I will be back. As session where on alternate days I was regular whenever I was there in Patna.
It is mentioned in Bill that the weightloss service is for 60 days period but as mentioned above my sister weightloss service was added in my weightloss service Ms. Archana and Ms. Srijana said that my weightloss service duration will be extended due to addition of transfered weightloss plan of my sister.
On 23rd of Jan 2022, I recieved a whatsapp message from Vibes, Patna stating that centre will be temporarily will be closed from 5th feb, 2022.when I called and asked regarding closure of centre Ms. Srijana told that they are permanently closing Vibes, Patna centre.
When I said them to refund the money they are asking me to avail some service in which I am not at all intrested instead I asked them to provide me the service which I have enrolled for and paid the money but they are not agreeing to this, Ms. Srijana was very impolite from her words and she also stated that my service has expired.
When I have joined Vibes on 27th Nov, 2021 and on bill it is clearly stated that the service validity is 60 days, then there is no point of expiry of service, even I have not attended the session for 10 days as male staff was absent.
They are informing me on 23rd Jan, 2022 that centre is about to close permanently from 5th feb, 2022. In order to compensate the paid amount by me they are forcing me avail service which I am not at all intrested, I have stated to Ms. Srijana that I will only avail the service for which I have paid i.e., 10kg weightloss and 10inch loss service.
Yesterday on 28th Jan, 2022 when I visited the Patna branch, Ms. Srijana told me that I have achieved 2kg weight loss out of 10kgs. So for 2kg she was charging me Rs 2000+ taxes after deducting Rs2000+taxes my Rs10620 is with Vibes, Patna branch.
So, I kindly request you to refund my sum of Rs 10620/- back. I will not accept any other service other than what I paid for.
I am attaching you all the bill reciept along with whatsapp information message with date as well as the handwritten details of Ms. Srijana where she has mentioned my amount which is with Vibes.
For this I will be grateful to you.
Regards,
Abhishek Kumar
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