Vibes — Mis communication to customer

Address:

Chennai, Tamil Nadu

I had enrolled for a slimming package at vibes adyar in 2013 which was an utter waste of money .. Not a gram reduced instead I went low on hemoglobin and immunity becoz of not eating.. So I changed it to lipo laser in 2014. Unfortunately I had to undergo a hysterectomy on Feb 2015 . I called them up in 2014 and December and tikd them I won't be able to come for at least 6 months and it may be even more basedvon my recovery. I asked them if I had to give a letter in writing but they said no need. Now when I go back to them they are saying that my package is expired and I will have to pay rs.18000 to reactivate ! The south regional head Malini has the most annoying attitude and has no decency while talking !! She did not let me read the terms and conditions and they are exploiting the customers big time !! I want to file a case against this institution !