Vidal Healthcare Tpa — Claims have not been processed even though they are fully approved

Website:

www.vidalhealthtpa.com/home.html

I have 2 of my claims submitted in Dec-21 & feb-22, both are approved however payment is not getting released, contacted customer service numerous times with no luck, i keep hearing to same story every time, need immediate attention.
Customer service agents are clueless, they keep on escalating it to the insurance provider and nothing happens, not sure why are still corporate companies opting for Vidal health as the 3rd party insurance providers.
There were even instances of data getting deleted from the servers because of issues, never heard of a messier company than this handling many corporate companies.