Vidiem Wet Grinder — No customer support

We bought Vidiem Table Top Grinder 1 year back. Now it is not working. Moreover 3 years warranty. but whenever we called no proper support. They always says, will come in 2 days. like that almost 3 months gone. This is the only company where they dont care about customers. It is a bad experience with Maya Appliances (Preethi + Vidiem). We need to be careful while purchasing from this manufacturer