Vidya Lakshmi — Education loan

I have applied for education loan in September 2021 I queries more than 10 time's and I complied all the queries but in August 2022 the manager of the bank says the loan cannot be sanctioned by giving silly and funny reason due to lack of manpower and work pressure is this is the reason to give when government of India has given such huge facilities to students why this official are playing with life of poor students.