Vijay Gas Service — delay in sending soft copy.

Hi
My name is mehfuz son of mehmood farooqui. I had requested soft copy of my subsidy amount credited to my dad's linked account from jan 2017 till date. I had attached email screenshot as well. I had sent my first request on 4th september 2018 and from then doing follow n number of times but there is no solution. Please help
Screenshot has every details of my fathers account with vijay gas service on behalf of lpg gas