Vijay Sales — Defective tcl 55 mini led tv purchased from vijay sales repeated failures, no replacement or resolution

Address: VIJAY SALES - DEVARC MALL Shop No 1, Ground Floor, Devarc Mall, S G Road, Iskcon Cross Rd, near Fun Republic, Ramdev Nagar, Ahmedabad, Gujarat 380015

I purchased a TCL 55″ Mini LED TV (2025 model) from Vijay Sales, Iscon Branch (Devarc Mall, Ahmedabad) on 22-June-2025 for approximately ₹55, 000. The TV was installed on 25-June-2025 by TCL, and it has hardly been used (~2 hours total).

Shortly after, on 12-July-2025, the TV stopped turning on. I raised a complaint with Vijay Sales, which was forwarded to TCL. Technicians visited on 15-July and 17-July and attempted temporary software updates, after which the TV worked briefly. However, on 18-July-2025, the TV again stopped functioning.

Despite repeated complaints and calls to TCL Paldi Service Center and Vijay Sales, there has been no proper resolution. I also sent escalation emails to Vijay Sales on[protected] and follow-ups, but there has been no response for over 2 days.

Key Points:

Product: TCL 55″ Mini LED TV (2025 model)

Purchased from: Vijay Sales, Iscon Branch, Ahmedabad

Purchase Date:[protected]

Installation Date:[protected]

Issue Date:[protected]stopped turning on)

Technician Visits: 15-07, 17-07, 18-07 (temporary fixes only)

Usage: Hardly 2 hours before issues began

TCL Complaint IDs:

Case ID IN[protected]

Case ID IN[protected]

What I Seek:

I am requesting a full replacement of the defective TCL 55″ Mini LED TV immediately as the product is brand new, has manufacturing issues, and repeated temporary fixes have failed.

I do not wish to continue with software patchwork for a new product and expect either a replacement or a full refund.

Resolution Requested:

✅ Immediate replacement of the defective unit.
✅ Commitment on replacement date or refund timeline.
✅ Acknowledgment of poor handling and service delays.

Impact:

This unresolved issue has caused financial loss, mental stress, and inconvenience during a house-shifting period. Both TCL and Vijay Sales have failed to provide timely support, and it is unfair for a consumer to suffer due to poor product quality and unresponsive service.

I request the Consumer Complaints Forum to kindly take up this matter with Vijay Sales and TCL India to ensure a fair and quick resolution.