Vijay Sales Complaints & Reviews

I have purchased Refrigerator on Feb 2024 and it is get stopped working on Aug 2025 ... Likely in only one and half year only?? Technician visited but need to request it 2 3 times. after visited 2 times he checked Compressor is not working he told it is under warranty, so it is get ordered ... but it is been 15 days it is not get fixed yet ... Feeling very harassed and taking my patience right now ... because of that I am having loss of my...

Hi Team,

This is to inform you that I am very disappointed with the product and service of ACER laptop from Vijay Sales.

I had purchased a laptop on 25th May, 2025 from Vijay Sales Ratani, Pune-27, until today I have repaired it 3 times but still the issue is not resolved(Mother-board, Battery, Keypad issue). As per my understanding these are not minor issues for an unused laptop.

Small functions...

I purchased a TCL 55″ Mini LED TV (2025 model) from Vijay Sales, Iscon Branch (Devarc Mall, Ahmedabad) on 22-June-2025 for approximately ₹55, 000. The TV was installed on 25-June-2025 by TCL, and it has hardly been used (~2 hours total).

Shortly after, on 12-July-2025, the TV stopped turning on. I raised a complaint with Vijay Sales, which was forwarded to TCL. Technicians visited on 15-July and 17-July and attempted...

I am writing to formally escalate a complaint regarding my TV repair request initially raised on 26 May 2025 through Vijay Sales.

Following my complaint, a technician visited the property and inspected the TV. He confirmed that the motherboard needed to be replaced. However, within a day or two, the replacement motherboard that was brought in turned out to be damaged, and the technician left without confirming whether the issue...

I am writing to formally escalate the persistent
unresolved issues with my Sansui AC (Model No.: JSP183SI24A1), purchased from Vijay Sales on 10th May 2024 (Invoice Attached). Despite raising eight service requests under warranty (details below), no permanent resolution has been provided, and the product remains defective.

### Summary of Issues:
1. Improper Installation: Overcharging and unprofessional conduct...

I bought one 228771-Volta Air Cooler Tejas 85 from A-6, Veera Tower, Alpha Commercial Belt, Phase-1, Gatam Buddah Nagar, Greater Noida Pin 201310 on 08 Apr 2025. The Delivery Code is DE1412.

I was told that the item will we delivered next day i.e 0n 09 Apr 2025 after 1400hrs. We kept waithing but neither the item arrived nor I got any call fr possible delay.

On calling the help line after a long time I could...

I purchased laptop in September but its screen is fluctuating....

I have booked the mobile samsung A 16 5 g via online order no VS[protected] on 26 th oct for next day delivery, but still not received the order or not any proceeding update on my order status .
I have urgent requirment of this mobile.
I have already contacted on their customer care no but not received satisfied responce from them.
Their customer care says for giving confirmation of cancelation will take 24 hrs and 6 to...

I bought laptop of Asus tuf F15 from vijay sales offline showroom with it they game me some gifts which are now seeming like they were just emptying their showroom from useless items as the neckband they gave me is still under warranty of 1 year and still they are not replacing it and are saying that gifts are not worthy after all that neckband was also not used roughly or it was not even damaged it automatically stopped turning on and that's it when i reached there to claim my warranty they said that it is not mentioned in the bill though they did it intentionally so they can empty up theri stock of worthless items ... and staff was even very rude ... game us wrong info about laptop... and due to that got a laptop which is not suitable for my studies ... worst experince ever... i prefer not to buy anyting freom here

I want to highlight my complaint because wrong/incomplete information is given to the customers when they come to the store and ask for some information while finalizing the product.

I visited the Santacruz store on 18th August to finalize a Window AC. I was informed that the dimension for the window AC would be 15"22. But when the installation was done there was a size mismatch. Technician couldn't install it. So we had to work on the area again and my Father in law helped in it to get the size so that installation could be done of it.

Later, when the installation was done the technician asked for 590 Rs. But when I had finalized the window AC at the store I was clearly informed that the technician will take 250 Rs for installation.

But now, it seems that there is price differentiation in Vijay sales technician and the company of AC technician and hence the prices differ. I wasn't informed at the store that Vijay Sales technician price would be 250 Rs.

The information was improper for both the above 2 cases and hence the customer has to bear with it. Not a good experience. Such wrong information from such a high brand is not at all expected.

The matter is not about giving 590 or 250 Rs. Matter is about not giving proper information to the customers. I would like to highlight this point and get a refund of my installation from Vijay Sales Brand.

I had ordered one plus Nord CE 3 from VS on 26th May 2024 and the expected delivery was on28th. I did not receive my order on the said date and now there is no update on when I will receive my order. There are no contact details for the same. I have not received any reply from the email sent to their customer care unit. The order was pre-paid as there was no option for "Cash on delivery"...

Placed an order on 22 May 2024, for Apple iPad 10th Generation Wi-Fi (10.9 Inch, 64GB, Silver, 2022 model) MPQ03HN/A through Vijay Sales website. The order was supposed to be delivered on 25 May 2024. I checked their website for dispatch related information but it seems like nothing has been updated there yet and it's still showing that my order is in process. The payment was done through ICICI Credit Card on a 6 Month EMI Plan. The amount...

Recently, I had an AC installation of VISE AC.
Model : VS18INV3SOS

I would like to file an official complaint about your AC installation service.
I would like this to be escalated to the CEO of Vijay sales. If this is not taken seriously, I would like to take this further with photographic evidence to the Consumer court.

The technician who has installed it has done a terrible job.
1. He had a condescending tone while speaking to us.
2. He started drilling holes in the walls without my authorization.
3. The holed drilled in the walls were not straight, they were drilled crooked.
4, The screws were hammered into the wall and not screwed with a screwdriver, which has impacted the integrity of the wall.
5. Random measurement was taken while installing the frame of the indoor unit. It is not perfectly horizontal.
6. The frame was installed lopsided.
7. The copper pipes had an insulation foam that is torn and damaged by the technician and his accomplice.
8. Extra wire was forcefully attached to the pre-existing wire that was given in the box. There was a slack remaining outside the wall which was not used and he charged us extra for the wire by manipulating the original wire.
9. Copper pipes were pinched and bent into an elbow purposely, even after confirming that it will not be bent into an elbow. Both the pipes were bent into elbow.
10. He has charged us for white insulation tape and was not used for the entire length of the pipe. The pipes are left open without insulation tape.
11. Holes were not sealed with cement. They are still left unattended.
12. The outdoor unit was damaged by the technician.
13. The indoor unit was damaged by the technician and his accomplice.

14. The technician and his accomplice had stolen screws from the indoor unit and kept in his bag. I had to request him to please return them again and again. Finally, he agreed to return them. He did not return nor install the white tape, even after being charged for it.
After leaving, he stole the indoor unit excess wire and left.
I had to chase him on bike to retrieve the stolen wire.

This has been a nightmare experience.

I am hoping to receive compensation for the damage, loss, theft and appalling service.

Thank you.

I have purchased TV from vijay sales hasthinapuram branch, they have committed delivery at the time purchase wide through invoice according to my busy schedule. I have made lot calls to the during the delivery day, initially they said product id delivered by committed delivery day night but its done until end of the day. I have made lot of calls to the branch every time they will phone answered by different persons and they will not give...

I am reaching out to you regarding a
concerning incident that has recently transpired with the installation
of a Voltas Window AC purchased from Vijay Sales. I am seeking
clarification and resolution to ensure that I am fully informed about
the situation.

On April 1st, I received a call from Abdul, who purported to be from
your company, inquiring whether I had purchased a Window AC from Vijay
Sales and required installation services. As I had indeed made such a
purchase, I confirmed and scheduled an installation appointment with
Abdul for the following Saturday. Abdul, whose contact number is
[protected], arrived as scheduled and completed the installation
process satisfactorily. He also provided a demonstration of the AC
unit and recorded a video of the installation.

The payment for the installation was made online as per the agreed
terms. However, today, I received a call from someone named Pawan at
the number [protected], who claimed that he is not an authorized
engineer for Voltas AC installations. Furthermore, he asserted that
any issues arising from the installation would not be covered under
warranty.

This conflicting information has left me deeply concerned and
confused. I would like to understand what went wrong in this situation
and why Pawan is threatening me with potential warranty issues. I have
a recording of my interactions with Abdul and can provide it as
evidence if necessary.

Could you please investigate this matter urgently and provide me with
a clear explanation? Additionally, I would appreciate guidance on how
to proceed to ensure that my warranty rights are upheld and any
potential issues with the installation are addressed promptly. Why
there is no direct contact number where customers can call and explain
this to you?

Delivary not happen on given date and address

My wife bought Samsung Galaxy A34 Mobile handset from Vijay Sales, Mahim Branch on[protected]Invoice No: MH-D-SI12692)
Since Day 1, Mobile handset is malfunctioning. Device / handset shuts down automatically. This occurs multiple times a day.
I reported the problem twice by personally visiting the Mahim Branch but no help. I found Mahim Branch Manager unprofessional and rude.
Instead of being apologetic of selling me a faulty handset and resolving the complaint, he is making me run from pillar to post. Now he is asking me to report to Samsung Gallary, which is unacceptable.
Desirable Solution: Either replace the product or refund the money.

I ordered phone online on 7th Jan and dropped an email on 13th Jan because the customer rep gave false information that I will receive phone on 11th instead of 9th. Later they were not able to give any TAT and because the product was still with them I requested to cancel the order from their end and initiate refund but to my surprise they didn't inform bluedart about cancellation of my order and dispatched the product. I got angry when bluedart...

Dear Sir,

we have already filled complaint in Nov-23 to Vijay sales for LED Display Panel issue (Picture is not showing) then he will changed or repair my penal and after one month again Same issue arise and we file a complaint in Vijay sales again but as on today 15 days completed but still, we have not received any update so i requested to please take immediate action against Vijay sales.

thanks

sudeep verma

I’ve received a wrong product and returned it.
Its been 3 weeks and my refund around 1, 48, 000 is not credited. Customer support is not responding to my emails or calls...