Vijay Sales Customer Care
Vijay Sales
Customer satisfaction rating: 12%
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569
COMPLAINTS

Vijay Sales Customer Care

Vijay Sales

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Address
1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks:Near NSE Ground & Aarey Milk Colony

Customer Care Phone Numbers and Contacts


Additional info
Online Queries
+91 22 6171 1071

Customer Care
Mumbai +91 22 6622 7722
Pune +91 20 6720 1000
Ahmedabad +91 79 6604 3333
Surat +91 26 1671 2222
Delhi +91 11 6666 0100

Customer satisfaction rating
12%
Complaints
569
Pending
18
Resolved
61
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So far so good - The company responded to our notifications and is working on resolving complaints.

Vijay Sales related photos (69)

Vijay Sales Complaints & Reviews

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Vijay Sales — a month delay in delivery of washing machine, yet to deliver and now saying to accept another model

 Manoj gupta29381 on Jul 25, 2017
I have booked the lg washing machine on 3rd july and delivery date mentioned was 10th july on the bill and sales person confirmed the delivery by that date. But now its been almost a month and i m yet to get the product. I have called vijay sales more than 10 times but they kept on saying it will come in 3-4 days but its yet to come. Now when i again called today customer care they r saying lg has stopped production of this model and u will get the new model and that too not sure when??
I find it complete nonsence and unprofessional as you people r still not sure as by when we will get the...
Complaint comments  Read comments Complaint category Washing Machines

Vijay Sales — ac daikin 1 ton / damage done during incomplete installation

 Harmanpreet83 on Jul 25, 2017
On dated 17.07.2017 i have purchase a ac, capacity 1 ton, make - daikin ac etc35srv (3 star) 1tn spl from vijay sales vadodara (Alkapuri) branch, address - m cube mall, jetalpur rd, chakli circle, alkapuri, vadodara, gujarat, india. They have delivered the ac on 24.07.2017. Today i. E 25.07.2017 they have send a fitter (Named tahir bhai as on truecaller - mb 9104374112 for the installation of the ac.in that process he has damage the elevation of the my flat (Pictures attach). When my father asked him to pay the amount he has refused to pay the same. When i take the initiative to put a complaint...
Complaint comments  Read comments [2]Complaint category Appliances

Vijay Sales — lg washing machine delivery delayed

 Rajesh Ajgaonkar on Jul 25, 2017
I have booked and paid for lg washing machine on 27 june 2017 (Sales order no. 109-ge06-17503559) my mobile number 9769933195. I was promised delivery on 2nd of july. Till date (25 july) not received the product. Dealer phone lines are unreachable. I am greatly inconvenienced due to non delivery of this product for such a long period despite paying all the money in advance....
Complaint comments  Read comments [1]Complaint category Washing Machines

Vijay Sales — appliance delivery delay

 anu1719 on Jul 25, 2017
I had bought two electrolux split ac's from borivali west outlet of vijay sales last month (26th june 2017) - however till date have received delivery of only 1 a. C. With no sight on the delivery date of the other a. C. When contacted with the customer care team on multiple occassion till date, the response has been vague and of no help. The disappointment is that the payment has been charged in advance and the company now is not even concerned to call back the customer and update on the status of the delayed delivery - does it really take more than a month to figure on the delivery date - the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — not received product on time

 Kishor Nachnekar on Jul 24, 2017
Hi.

This is regard to the product which i had purchached form your company. The experience was so bad that i have to write mail for this, on 5th july i had purchased a washing machine from your santacruz west outlet, and i wanted yo gift some one, the executive had said it will be deliver within 2 to 3 days but it is almost 18 days has passed still the product is not delivered to me. I had several time given call to the call center for that but they were unable to solve my issue some are saying it will take more 15 days to get it deliver as the stock is not in hand. If you don't have...
Complaint comments  Read comments Complaint category Washing Machines

Vijay Sales — 42inch led tv philiphs make,

 aptesd on Jul 23, 2017
I am a your old customer, 42inch led tv philiphs make is under extended warranty, problem : picture is not showing screen is blank. Same problem came two time, attended by your technician. Repeated problem is coming.
Check rout cause of defect on priority.
Vijay sales chembur

My address : sudhir d. Apte
Type3d/20tata power hsg colony chembur m74...
Complaint comments  Read comments Complaint category TVs

Vijay Sales — ac vijay sales service complaint

 Preeti202 on Jul 22, 2017
Hi,

I am preeti, just wanted to complaint here. I have bought hitachi ac from vijay sales indirapuram on 17 june 2017. With in 1 week its swing motor was not working. Then registered a complaint through phone... After so many days they came up my home and check swing motor but not replace it.. Then they told me that we took picture of your invoice and see the problem now after 2 days or 3 days we will replace it.. But nobody come here to reaplce the damaged swing motor part till now.. We have called vijay sales complaint number of times.. But still they are not replacing our new...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — complaint against staff

 Ac@123 on Jul 22, 2017
Staff misbehave with me... I don't remember the name of that guy he was sardar ji... They don't have manners how to treat with customers... My experience was worst with vijay sales store... And now i will tell to my relatives not to buy anything with vijay sales store... I m highly disappointed... They don't have a proper stalk and they took the money and at last they refund and accountant misbehaves with me... So please teach them manners.....
Complaint comments  Read comments Complaint category Washing Machines

Vijay Sales — have purchased samsung refrigerator on 30th june but still not yet delivered [Resolved]

 Nshah2 on Jul 22, 2017
Hi,

I have purchased full debit amount for samsung refrigerator on 30th june from vijay sales chinchwad but still not yet delivered & giving reason that the same model is out of stock. They promised to deliver in between 15 to 20 th july & after that i did follow up but still gave the same reason & asking to take other available model why should i take other model when i like the same model which i purchased? Or else asked me to wait till 20th july. This is not the correct way to behave with customers. Also, i again did follw up after 20 th, i. E on 22nd july, again gave the same...
Complaint comments  Read comments [1]Complaint category Refrigerators

Vijay Sales — no response for customer care

 Sowmya Balakrishnan on Jul 22, 2017
Mark as resolved

We purchased a high end fridge from
Haire from vijay sales goregaon.
It has been a week since the fridge has not been working.
The fridge was purchased in august 2016.
One technician came home and said he has to get some part and now not responding back or attending to my complaint.
The person i spoke to on the phone from
Vijay sales (Goregaon) was also very rude and did not seem to care.
I am in agony, since we have spent a lot of money on this big fridge and it has been a week and i am very disappointed.
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — damaged and uselees product

 Henil Shah on Jul 21, 2017
Dear sir,

I bought a symphony air cooler from vijay sales, c g road, ahmedabad branch.
The cooler is not working as per the description given by them and also delivered damaged product. So many times i communicate with them and lodge complain regarding this but did not get my query resolved. I want return the said product or buy alternative of the same. But their executive mr. Vinay talking very unethically and rudely with me. I am requesting you to please look after this matter....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — lg refrigerator recievd in open/tempered condition.

 Jyoti Tushar Salunkhe on Jul 21, 2017
My self tushar 9175549843

I booked refrigerator on 25 june. I received delivery on 20 20th july.
When i received my product i saw it was tempered packed. I ask to delivery boy for this. He said we check product in our godown b4 delivery. After that i called vijay sales they said because of rain packing is tempered. But may b i got display price or old piece......
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — delay in delivery of samsung refrigerator

 Kulbhushan Chander Dhand on Jul 20, 2017
We have purchased samsung refrigerator from vijay sales borivali west, mumbai.
Delivery was suppose to be on 5th july even the psyment was made on 24-06-2017.
After repeated requests to staff refrigerator was delivered on but body was found damaged and we did not accept.
Till today we have not recieved refrigerator.
We are very old customer of vijay sales but this is bad experience. Please let me know when refrigerator will be delivered. My name kc dhand. Mob 0091 9821424326, email kcdhand@hotmail.com...
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — late services

 Daisy Residency on Jul 20, 2017
Troubling costumers.
I bought pasonic 58”led tv from vijay sales, santacruz and i got delivery of sony 43”led tv after 5 days,
We informed the delivery person that this tv is not ordered by us so he said ok and took that tv with him.
After 3days our booked panasonic tv arrived but the technician was not available as per what was informed us.

Now their bad service started from there on.
1) there comes 13 july but still no sign of technician. Well over 7 days no sign of technician i called vijay sales again and they told me that the technician will...
Complaint comments  Read comments [2]Complaint category TVs

Vijay Sales — godrej semi washing machine

 Taufiq Ansari on Jul 19, 2017
Pathetic, poor, unorganised, lethargic, cheaters, shameless, worst company, looters, liars, # after booking a godrej washing machine, from vijay sale chembur a semi automatic on 30th june 2017 i was told will get the machine in 15 days, i started following after 15 days nobody called or bothered us about status my bill no i s code : 108170016298, please refund my money back a kind request....
Complaint comments  Read comments Complaint category Washing Machines

Vijay Sales — semi auto washing mach

 Nilo Ahmed on Jul 19, 2017
My washing machine has slowed down. It used to work properly for few months. Now it is so slow that the clothes are hardly moving at all. Its not working properly. Also the filter bag has been torn withing a month. Even for that i conplained but nobody resolved it. I have been calling constantly since many days but always the call is busy. Please resolve it asap. My no. 9833115534...
Complaint comments  Read comments Complaint category Washing Machines

Vijay Sales — vise 50 led tv

 ashintre17 on Jul 19, 2017
There is very worst condition of my led tv and very very poor service from vijay sales this is an within year still my tv is not working properly. Even hdmi port also not working properly.

Form last 15 days we are trying to raise a complaint in vijay sales panvel showroom but they don’t have the curtsy to pick up the call also.
Request you to attend my complaint on urgent basis.

Ronita shintre
9870775214...
Complaint comments  Read comments Complaint category TVs

Vijay Sales — muddy water from aqua guard water filter

 Santosh G Patil on Jul 19, 2017
Inspite service done on 7th july we are getting muddy water in our water filter.
Again the same problem is reported to vijay sales as well as eureka forbes but till date the problem is not attended.
Spoken to ms. Rupa on 3047877 as well as the service prvider mr. Maxi on 9769762732 but they failed to attend the problem.
We wish that the company returns back the money or else give us a fresh machine....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — whirlpool fridge booked on 26th june

 ChiragModi89 on Jul 19, 2017
I had booked Whirlpool 6th sense fridge during vijay sales pre gst sale. Still haven't received the product. Their customer service line is always busy and whenever call connects, they have no proper answer on when product will be delivered. Its 19th July and still we don't know when delivery will take place. They are out of stocks.Why do they sell pieces blindly when they have no plan of arranging for it. I could have very well purchased the fridge from some other store. It has been a very bad customer experience. When i saw other complaints over here, its all about product delivery mishap. Definitely...
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — pathetic after sales service

 Mohan Palekar on Jul 18, 2017
Hitachi ac was booked on 20th june 2017 in exchange of a old window ac. As said by the salesman payment in cash was made and the delivery was promised to be the next day of cash payment. The delivery was delayed by 3 days. After calling up and reminding of the delivery in the showroom the delivery was made finally on the 4th day. The old ac which was to be exchanged immediately was finally taken back after 20 days again after reminding in person several times. The installation which promised to be free as said by the salesperson never turned out to be free. If contacted the people in charge never...
Complaint comments  Read comments Complaint category Electronics & Appliances

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