Vijay Sales Customer Care
Vijay Sales
Customer satisfaction rating: 14%
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740
COMPLAINTS

Vijay Sales Customer Care

Vijay Sales

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Address
1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks:Near NSE Ground & Aarey Milk Colony

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
470
down
185

Additional info
Online Queries
+91 22 6171 1071

Customer Care
Mumbai +91 22 6622 7722
Pune +91 20 6720 1000
Ahmedabad +91 79 6604 3333
Surat +91 26 1671 2222
Delhi +91 11 6666 0100

Customer satisfaction rating
14%
Complaints
740
Pending
0
Resolved
106
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So far so good - The company responded to our notifications and is working on resolving complaints.

Vijay Sales related photos (94)

Vijay Sales Complaints & Reviews

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Vijay Sales — personal life

 Prajakta Bhandare on Apr 19, 2018
Plz guys think about life and health. You are unnessarily extending your timings. If u know that customer will be come majorly in the evening then what is the use to opened up your branches at 10.45 am. Keep that opened at 12 pm or 1pm to 9 pm. So u r maintaining customers requirement but at the same time u have to think about your staff and their personal life too.
There are many ways but u r just maintained to boost ur turnover....
Complaint comments  Read comments [1]Complaint category Other

Vijay Sales — sony bravia w77

 Dipali Kudtarkar on Apr 18, 2018
I had called to provided number of vijay sales dadar branch.
And had enquired about sony bravia 43inch tv.
The person opposite on call had told that this model is available with all the schemes of ₹0 down paymenton capital finance. As well as he said that scheme will be there for today itself. I asked him for his good name he disconnected the call.
Therefore i went along with my father to buy that product
We saw the tv and confirmed booking.
There after we did all the formalities of emi.
The capital finance person was like no no there is no ₹0 down payment...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — damaged refrigerator delivered.

 Leenesh Sharma on Apr 16, 2018
I have purchased new refrigerator of samsung make of 253 litres from vijay sales showroom at ashram road ahmedabad on[protected]. The side panels of refrigerator delivered on[protected] is swollen and appear like having big bubbles on both sides. We have not switched on the refrigerator. Please arrange a visit immediately and do needful action. We want a prompt response from vijay sales....
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — services and behaviour of staff

 Mihir13 on Apr 16, 2018
I hv visited vijay sales s g highway branch ahmedabad on 15 th april18.
I got finalised 3 products and got an x price by sales person there as a deal i found it ok and decided to buy.
Then suddenly the lady who was dealing with me denied the price also some senior person also talked rudely since i was with family i decided not to argue.
I m an existing customer to vijay sales since last 3-4 years and i normally prefer buying from vijay sales only.
But by such instances you will loose good quality customers.
I have faced this problem though i m existing customer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — hitachi split ac

 sunil christian on Apr 12, 2018
I had purchase hitachi split ac on 8/4/2018 from vijay sales. Indoor and outdoor unit revceived before two days. Today on 12th of april instalation tachnician come but the cooper pipe is not in that box so without connection go back and afte 3 hours of constunt call to vijay sales maninagar no reply come from also no call taken from the dealer. It is very serious that instrument come with out all item of connection...
Complaint comments  Read comments Complaint category Appliances

Vijay Sales — jbl 2.1 soundbar not working after 10 days of purchase

 mehernosh11 on Apr 10, 2018
I had purchased this jbl 2.1 soundbar from vs prabhadevi mumbai on 22nd march 2018.

03rd april 2018, just about 10 days later, the subwoofer stopped working, as it goes into sleep/standby mode perpetually. (Worked perfectly for 10 days)

04th april 2018 at 11:00 am, called vs customer care and raised complaint and was given many promises that within 48 hrs someone would attent to this problem from jbl. No complaint tracking number given, nor does this reflect on the myvs app which i was told to download (Waste of time) your useless app!

Today it is 06th...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — delivery not in time

 avi pawar on Apr 9, 2018
Vijay sales pune, at pimple saudagar yesterday on 8th april i bought aquaguard ro delivery date is promised on next day 9th april 2018, i called several time on the delivery date. It is still confirmed to give delivery in day, even i visited shope. They still confirmed that i will get delivery till 10 pm in night.

I didnt got delivery. This guys making fake commitments. If they don't know to keep commitments they should close there shop and go home....
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Vijay Sales — electrolux ac theft by technician

 HHarsora on Apr 6, 2018
I had registered a compliant in Vijay Sales for my Electrolux AC cooling problem for which technician took the AC unit and compressor saying he will reinstall it next day but now it has been week and Vinay Sales nor technicial is responding.

I think it's a pure theft.

Need an immediate action.

Attaching bill....
Complaint comments  Read comments Complaint category Appliances

Vijay Sales — regarding vise led tv

 Mizan Behlim on Apr 6, 2018
I have given complain of my tv last week but still now the problem is not resolve... Is this the way u dealing with the customers... Ur telly caller also not have manners to talk... N also i realise i did a huge big mistake taking tv from ur shop... Damn pathetic service of urs. Everyday m calling n requesting the telly callers to plz send someone for the pickup but they are just doing fake commitment... If u company can't send the man according to costumers request then why u commit for the same... Now i will do one thing i myself will get the tv to your damn shop coz u ppl are least bother...
Complaint comments  Read comments Complaint category TVs

Vijay Sales — sub poor services against product delivery.

 ppadave on Apr 4, 2018
To,
Vijay sales
Mumbai.
Date – 04.04.2018

Dear madam\sir,

Sub – poor services against product delivery.
We have purchased voltas split ac on 30th march 2018 from vijay sales santacruz (West). We have already done all documentation including part payment of rs – 11842. Till date we have not received our product delivery.
Kindly do the needful, otherwise we have cancelled the sales order. For your information find the below mention loan details.

Yours faithfully,
Prakash p padave
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Vijay Sales — tv faulty

 Rahul kakad on Apr 2, 2018
I rahul kakad had purchased videocon ddb television from vijay sales on dtd. 10.04.2017
The same television has been faulty twice in a year.
It is faulty today. When tv is on condition suddenly the some smoke arise from the backside. This is the second time.
My family is afraid of veiwing to use the same television.
Hence it is requested to replace the television as the same is in the warantee period.
Pl compensate suitable against the horror caused by this incidence through which my family members passed through,
Otherwise i ii have to approach to consumer...
Complaint comments  Read comments [3]Complaint category TVs

Vijay Sales — vise defective ac, bad burning /gas smell, poor cooling unbearable noise

 Nadeem Pawaskar on Apr 1, 2018
— forwarded message —
From: nadeem pawaskar
Date: sun, apr 1, 2018 at 6:21 pm
Subject: re: fw: vise ac defective unit, poor cooling, unbearable noise and bad burning smell coming out for the unit
To: vs care mumbai

My original complaint refrence no 1712b051403 dt.[protected] was attended by your technicians after l0 days that too after lots of reminder calls and emails from me.
That time your technician just cleaned the air filter and gave lots of advice and tips about how to use ac and told us to observe for some days. But the problem of...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — product not delivered after 12 days

 Sandeep Kamani on Mar 30, 2018
Subj: ac not delivered after 12 days vide invoice no. V no. 106-q-so-16579/ code[protected] /mobile no. Registered [protected] dikin ac atl50tv 3 star 105tnspl set vide cheque no. 939285 dated 18/03/18 canara bank

Dear all,

We have purchased split ac on 18th mar 18 on gudi padwa day from vijay sales borivali west mumbai.

We have paid cheque on 18th mar 18 and got cleared within 3 days.

We have not received our delivery and fitted till date. (Writing this message after 12 days of harassment / no proper rely by vijay sales office)
Complaint comments  Read comments Complaint category Other

Vijay Sales — cheating by cashier on counter

 Prashant Singh Student on Mar 25, 2018
Your Cashier Mr Sushant Lanket & his boss Mr Tarun K were trying to cheat us by giving us wrong information on the SBI credit card cash back offer AFTER we made the purchase. The issue was later sorted out after intervention of Mr Gaurav from accounts. Both Tarun & Lanket kept giving contradicting information till Mr Gaurav clarified
Tarun kept insisting to send an email to him only; didn't trust him with any action so posting here...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — so cheap service

 Abhiadsul on Mar 25, 2018
I purchase vise tv from vijay sales they already
1 time repair my tv n gives me return after 10 -15days then after 10 days i face those problem again they pickup my tv after 15 days off complaint n now complete 15 days they not gives me replacement tv &. I asking about my repairing to repair department they gives me cheesy reasons & i call to customer care they don't receive any call then i want to ask vijay sales why you appoint customer care officer i call on [protected] this number they not received my calls...
Complaint comments  Read comments Complaint category TVs

Vijay Sales — worst service by customer service care

 dharmeshRathod1993 on Mar 20, 2018
I have purchased videocon tv from vijay sales on may 2016 at surat, gujrat.
. But on today i. E. March there was problem in motherboard so it needs to change it as per videocon customer service engineer... But after nearby 45 days passed away, and no motherboard arrival at care center... Every time they make me fool and give new excuses with new date... My tv got down on last 45 days, they can't know how much we are suffering... Worst service privided by both videocon and vijay sales care center... I also resulted complain on vijay sales and face same excuse... I can't understand our prime...
Complaint comments  Read comments Complaint category TVs

Vijay Sales — fake deliver promises

 GAURANGP1984 on Mar 18, 2018
Booked a refrigerator on 12th march 2018. The payment is made and i have the bill, today is 18th march 2018. Still i have not received the delivery. Everyday the customer care keeps on lieing saying today morning 5 am frm bhiwandi your fridge is shipped. It takes 2 hours frm bhiwandi to my home and its going to be 1 week now i wonder if the person coming walking with my refrigerator? My first and last deal i would not suggest anyone to buy from vijay sales its a fake brand which sells false promises to people....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — not on commitment

 Deepesh Narwani on Mar 18, 2018
On friday 16th march 2018, i went to vijay sales for tv. And i purchased sony's tv on full finance. The sales person there told me that i will receive it the next day that is saturday 17th march 2018. So me and my family waited in an excitement.
The next day i. E. Saturday 17th march 2018. I called up vijay sales asking for the time when will my tv arrive. The female other side says "your tv is on finance so it takes one day so delivery will be tomorrow i. E. Sunday 18th march 2018".
Today i. E. Sunday, my dad called up and again asked for the range of delivery timings and was informed...
Complaint comments  Read comments Complaint category TVs

Vijay Sales — technician delay

 Saurabh Kanoongo on Mar 18, 2018
I bought washing machine from ggn sector 29 store order no.341-q-sot 3607.
I have told the guy who sold me the product that we need installation visit tomorrow only, they said no problem!!, i told them we are not available over the weekdays so any how we need it tomorrow if you can't don't sell this but he sold saying it will be done tomorrow anyhow.
But you guys are good for nothing still sending installation guy on weekedays only.
If that was the case you should have told me when i bought this machine, u guys just need to sell ur products, u guys are good for nothing....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — dust on tv panel

 Kavita Raparthy on Mar 14, 2018
I bought tv from vijay sales on 15aug 2016 n it's model number is vv32h501
Serial no[protected]
It is under warranty
Due to dust on panel we approached to service centre several time after that the picked on 26th february 2018
And return it without working on it and was more damaged
So they took it back bt not responding anything now...
Complaint comments  Read comments Complaint category Appliances

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