Vijay Sales Complaints & Reviews

To
The Customer Care / Escalation Team
Racold Thermo Ltd / Vijay Sales

Dear Sir/Madam,

I would like to formally escalate a complaint regarding a Racold geyser purchased from Vijay Sales, against Bill No. TCK-E-DNA278 dated[protected]. The product is under warranty. Attached invoice and warranty details for your reference.

From the day of installation, the geyser has been facing serious...

My name is Vishal. I had purchased an AirPods from Vijay Sales, Palam Vihar, Gurgaon. When I was buying it at the store, they were talking very nicely. But when I asked what to do if there is any problem or damage in the product, they said that there is a 1-year warranty and it can be handled at the service center. However, when I contacted the service center, they refused. I am not understanding what to do now. It hasn’t even been 7 days...

Dear Vijay Sales Team
My name is Vishal. I recently bought a new Apple AirPods from your Palam Vihar, Gurgaon store. After taking it home, I started facing problems with those AirPods. The next day, I called your store and informed them that there is a problem and I want to get it replaced, but your staff clearly refused, saying that once the product is taken out of the store, it cannot be changed. I did not even use it for a single...

Request for full refund in provided account immediately. Srl - pf4ytj01
My name is deepak goyal i purchased lenovo ideapad slim 3 i5 13th gen 16gb ram 512gb storage laptop model pf4ytj01 on 8 august 2024 from vijay sales patel nagar delhi store for rupees 59999 with 3 years warranty but it has multiple issues from day 1 today this laptop was sealed and approved for doa at lenovo gcare solution private limited janakpuri delhi 110058...

I have purchased Refrigerator on Feb 2024 and it is get stopped working on Aug 2025 ... Likely in only one and half year only?? Technician visited but need to request it 2 3 times. after visited 2 times he checked Compressor is not working he told it is under warranty, so it is get ordered ... but it is been 15 days it is not get fixed yet ... Feeling very harassed and taking my patience right now ... because of that I am having loss of my...

Hi Team,

This is to inform you that I am very disappointed with the product and service of ACER laptop from Vijay Sales.

I had purchased a laptop on 25th May, 2025 from Vijay Sales Ratani, Pune-27, until today I have repaired it 3 times but still the issue is not resolved(Mother-board, Battery, Keypad issue). As per my understanding these are not minor issues for an unused laptop.

Small functions...

We had bought Panasonic Refrigerator from vijay sales few months back in dec month but now we are facing lot of issues in that

My all vegetables and other stuffs are getting spoil daily which is loss of money and time .For instance, My milk is converted to ice and ice particle are formed on all vegetables.my daily routine is getting disturbed because daily I have to go through all stuff what is getting spoiled

one...

I purchased a TCL 55″ Mini LED TV (2025 model) from Vijay Sales, Iscon Branch (Devarc Mall, Ahmedabad) on 22-June-2025 for approximately ₹55, 000. The TV was installed on 25-June-2025 by TCL, and it has hardly been used (~2 hours total).

Shortly after, on 12-July-2025, the TV stopped turning on. I raised a complaint with Vijay Sales, which was forwarded to TCL. Technicians visited on 15-July and 17-July and attempted...

Dealer: Vijay Sales, Mani Nagar Branch, Ahmedabad

Despite your sanction letter clearly mentioning a ₹1000 down payment, I was charged ₹1050 by the Vijay Sales team, citing a non-transparent and unexplained fee called "DEB D2D Charges."

I was told that this is sometimes paid by the dealer, and sometimes by the customer, without any written proof or explanation. When I raised concerns, they casually suggested...

I am writing to formally escalate a complaint regarding my TV repair request initially raised on 26 May 2025 through Vijay Sales.

Following my complaint, a technician visited the property and inspected the TV. He confirmed that the motherboard needed to be replaced. However, within a day or two, the replacement motherboard that was brought in turned out to be damaged, and the technician left without confirming whether the issue...

Vijay sales is company what they do open loot festival, i have buy one Lloyd Ac from vijay sales in month of May 2025. company charge AC fitting is 899+ gst Vijay sales Asking for 1770 Which are as per flyers of Vijay Sales, after spoken to sales executive, so gentle man says that your staying at 08th Floor so charges will ingress thank god that I am not staying at 80th Floor otherwise I would have to pay equal charges of fitting and buying...

I am writing to formally escalate the persistent
unresolved issues with my Sansui AC (Model No.: JSP183SI24A1), purchased from Vijay Sales on 10th May 2024 (Invoice Attached). Despite raising eight service requests under warranty (details below), no permanent resolution has been provided, and the product remains defective.

### Summary of Issues:
1. Improper Installation: Overcharging and unprofessional conduct...

I purchased a VISE Semi-Automatic Top Load Washing Machine (Model: WM V55A11PWG, 11 kg, White) from Vijay Sales on [[protected]] (Invoice No: [MBK-E-SIRT1479]). The machine is under Warranty manufacturer’s warranty, which remains valid as of today, May 7, 2025.

lodged a complaint with Vijay Sales on [01-May-2025] in office Mumbra Branch.
Despite my repeated follow-ups, no technician has visited to inspect the machine....

I bought one 228771-Volta Air Cooler Tejas 85 from A-6, Veera Tower, Alpha Commercial Belt, Phase-1, Gatam Buddah Nagar, Greater Noida Pin 201310 on 08 Apr 2025. The Delivery Code is DE1412.

I was told that the item will we delivered next day i.e 0n 09 Apr 2025 after 1400hrs. We kept waithing but neither the item arrived nor I got any call fr possible delay.

On calling the help line after a long time I could...

I purchased laptop in September but its screen is fluctuating....

I have booked the mobile samsung A 16 5 g via online order no VS[protected] on 26 th oct for next day delivery, but still not received the order or not any proceeding update on my order status .
I have urgent requirment of this mobile.
I have already contacted on their customer care no but not received satisfied responce from them.
Their customer care says for giving confirmation of cancelation will take 24 hrs and 6 to...

I bought laptop of Asus tuf F15 from vijay sales offline showroom with it they game me some gifts which are now seeming like they were just emptying their showroom from useless items as the neckband they gave me is still under warranty of 1 year and still they are not replacing it and are saying that gifts are not worthy after all that neckband was also not used roughly or it was not even damaged it automatically stopped turning on and that's it when i reached there to claim my warranty they said that it is not mentioned in the bill though they did it intentionally so they can empty up theri stock of worthless items ... and staff was even very rude ... game us wrong info about laptop... and due to that got a laptop which is not suitable for my studies ... worst experince ever... i prefer not to buy anyting freom here

I want to highlight my complaint because wrong/incomplete information is given to the customers when they come to the store and ask for some information while finalizing the product.

I visited the Santacruz store on 18th August to finalize a Window AC. I was informed that the dimension for the window AC would be 15"22. But when the installation was done there was a size mismatch. Technician couldn't install it. So we had to work on the area again and my Father in law helped in it to get the size so that installation could be done of it.

Later, when the installation was done the technician asked for 590 Rs. But when I had finalized the window AC at the store I was clearly informed that the technician will take 250 Rs for installation.

But now, it seems that there is price differentiation in Vijay sales technician and the company of AC technician and hence the prices differ. I wasn't informed at the store that Vijay Sales technician price would be 250 Rs.

The information was improper for both the above 2 cases and hence the customer has to bear with it. Not a good experience. Such wrong information from such a high brand is not at all expected.

The matter is not about giving 590 or 250 Rs. Matter is about not giving proper information to the customers. I would like to highlight this point and get a refund of my installation from Vijay Sales Brand.

I had ordered one plus Nord CE 3 from VS on 26th May 2024 and the expected delivery was on28th. I did not receive my order on the said date and now there is no update on when I will receive my order. There are no contact details for the same. I have not received any reply from the email sent to their customer care unit. The order was pre-paid as there was no option for "Cash on delivery"...

Placed an order on 22 May 2024, for Apple iPad 10th Generation Wi-Fi (10.9 Inch, 64GB, Silver, 2022 model) MPQ03HN/A through Vijay Sales website. The order was supposed to be delivered on 25 May 2024. I checked their website for dispatch related information but it seems like nothing has been updated there yet and it's still showing that my order is in process. The payment was done through ICICI Credit Card on a 6 Month EMI Plan. The amount...