Vijay Sales — Lack of communication and professionalism

Address: Satara road,Dhankawadi,Pune

Honestly, this was one of the most disappointing shopping experiences I’ve had.

I purchased a mobile phone worth approximately ₹1, 40, 000 from the store and simply wanted to redeem the points I had already earned for my next purchase. I wasn’t asking for a discount, a favour, or anything extra—I was only asking to use a benefit that was legitimately available to me. Yet, even this simple request turned into a frustrating experience.

The staff seemed poorly trained, communication was extremely poor, and there was very little effort to understand or resolve the issue. What disappointed me most was not the points or the money involved, but the attitude and lack of accountability when dealing with a genuine customer concern.

When a customer is spending ₹1.4 lakh on a mobile phone, the least they deserve is clear communication, basic courtesy, and competent service.

I genuinely hope the management takes this feedback seriously and invests in proper staff training. Good products can bring customers in once, but poor service is what makes them never come back.

After this experience, I would personally think twice before visiting this store again. If you’re planning to make a high-value purchase here, be prepared for the possibility that the customer service may not match the amount you are spending.