Vijay Sales — refund of extended warranty amount

Address: New Delhi, Delhi

Website: www.vijaysales.com/Terms-Of-Use

I purchased MI A1 mobile phone from Vijay Sales, Delhi (Rohini) Branch on dated 12.09.2017 with one year manufacturer warranty and one year Extended Warranty of Vijay Sales vide Invoice Code No.[protected]. on dated 31st July'18, a bike snatcher snatched my above phone and sped away. I lodged an online complaint in this regard also. However, when I contacted Vijay Sales to refund my amount of Extended Warranty, the representative refused to do anything with regard to refund. I told her that since the phone is not available, Extended warranty has no value and requested to refund it since, the mobile was already under manufacturer warranty. Whereas in Exteded Waranty brouchure of Vijay Sales(attached) under FAQ- in answer to question no 4. 'I changed my mind and I want to cancel the plan, can I get a refund? Ans. - While We will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a service request.'

In view of above, it is requested to refund my Extended Warrant Amount to me at the earliest in accordance with the terms and conditions of 'Extended Warranty'