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Electronics & Appliances
Vijay Sales

Vijay Sales — technician asking extra charges beyond the fixed installation charges rs. 499

Address:Mumbai City, Maharashtra, 400036

We purchased hitachi ac from vijay sales opera house, where the installation break up with cost provided to us in writing. Now the installation team of hitachi is asking for extra charges for drilling the extra whole in the wall (No info was given to us abt. It orally or written)

We called vijay sales customer care on this issue, where they said it is part of hitachi company policy (Which vijay sales were unaware of) to charge extra for extra drilling whole (No ref. Document or paper shared with us while purchasing)
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Comments

Dear amolkange,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Reply
Team Hitachi,

We had to spend 1000 Rs. more for extra hole in the wall done by local masonar. Looking for refund o the same.

As required, I have shared my mobile number & email ID on your given mail ID.

Regards,
Amol Kangne
[protected]@yahoo.co.in
[protected]
Reply
Dear Amolkangne,

We regret the inconvenience caused. We are escalating your concern and our team will get back to you.

Regards,
Team Hitachi
Reply
amolkangne's [Complaint's author] reply, Oct 21, 2017
Team Hitachi,

Your local team has called & informed that a technician will come for the inspection of drills done in the wall, but they did not come. Surprising that how a customer complain is tackled at reputed companies like HItachi.

Don't know how much patients will be tested here for the refund of INR 1000.

Regards,
Amol
Dear amolkangne,

We hope that our team got in touch with you and shared all the requisite information.

Regards,
Team Hitachi
Reply
amolkangne's [Complaint's author] reply, Nov 19, 2017
They contacted saying local team will tackle this. No response after that.
Gentle Reminder...stop the harrassment by not caring about the complain, though it is intervened by consumers forum
Reply
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Nov 20, 2017
Dear Customer(amolkangne),

Please allow us some time to re-escalate this query to our team. Rest assured our team will assist you with this.

Regards,
Team Hitachi
Dear Customer(amolkangne),

We hope our team got in touch with you and shared all the requisite information.

Regards,
Team Hitachi
Reply

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