Vijay Sales — Very Poor Product & No Proper Customer Support Safety Concern

Address: R City Ghatkopar

Very disappointed with Vijay Sales and Elica. Within just one month, the gas stove glass developed a serious issue and gets burned when the flame is switched on. This is a major safety concern, especially with children and senior citizens at home.

I also spoke with Prachi from the Elica team, who said there is no policy stating that the product cannot be replaced or refunded. Despite this, there is no proper support or resolution.

It feels like their priority is just selling the product, not customer safety or satisfaction. Very disappointing experience.