Vijay Sales — Vijay Sales Refuses Warranty Claim for VISE Semi-Automatic Washing Machine (WM V55A11PWG) Despite Severe Malfunction

Address: 203,Naaz apt,near Alhad masjid bholenath nagar

I purchased a VISE Semi-Automatic Top Load Washing Machine (Model: WM V55A11PWG, 11 kg, White) from Vijay Sales on [[protected]] (Invoice No: [MBK-E-SIRT1479]). The machine is under Warranty manufacturer’s warranty, which remains valid as of today, May 7, 2025.

lodged a complaint with Vijay Sales on [01-May-2025] in office Mumbra Branch.
Despite my repeated follow-ups, no technician has visited to inspect the machine. The only response I received was over the phone, where a representative claimed that the warranty applies only to “technical issues” and that my case does not qualify, without conducting any inspection or providing a written explanation. This response is unacceptable, as a drive tub failure is clearly a technical issue covered under the warranty.