| Address: | 59-C, Chhoti BARADARI part 2, Jalandhar, 144022 |
I had ordered star shower motion laser light from Viraldeals.com which was supplied to me through Impulse e-commerce Mubarikpur Mohali on 1st of January. When I opened the outer cover the box containing the laser light was in a very mutilated condition and closed by applying many cello tapes. Not only that one nut bolt of light was lying outside the light box in outer cover.When I opened the box the light was broken and not working. I immediately contacted the phone number given on the cover [protected] and told them about the condition of light supplied to me. He told me to send the complaint by email. I sent the email with photos of box. I received mail on 3rd January in which I was asked to send photo of outer cover which I sent on 3rd January 2020. On 6th Jan I again contacted that I have not received any reply so far. I was told to wait and assured e me that defective light will be replaced.I again contacted on 7th Jan and the lady on phone me to wait . When I told her that yesterday also I was given the same reply and I have been cheated and given broken light then she said that email has been sent. When I read the mail I was shocked to read that it was written that there is no policy of return pick up where as when I bought the light it was clearly written that hassle free return.
I request you to please look into the matter and get me justice as I have been cheated by the company.
Regards,
Ashok Khullar
[protected]
[protected]
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