[Resolved]  Visas Avenue — fraud and mental harassment - charges (1 lakh and 25 thousand for doing nothing)

Address:New Delhi, Delhi, 110085

Copy to - the immigration minister and ministry of labour & employment

Respected sir/ ma’am

I am writing this letter of complain, with a heavy heart to bring to your notice the fraudulent committed against me pertaining to the ‘canada permanent residence’ (Pr) by visa avenue, nehru place new delhi. I am specifically writing to highlight this private consultant forged and gave me a false hope; latter when spoken of the specification they gave us an unrealistic target (8777 ielts). The private immigration consultant who i am complaining against is visa avenues, nehru place new delhi.

For your consideration and inspection, i have mentioned the name and address of the organisation below:
121, 122, 123, 1st floor, ansal tower 38,
Nehru place, new delhi, delhi 110019

Respected sir, i filled my application as pursued by the sales consultant of visa avenues (Neeraj) and immigration specialist of visa avenues (Sahil vig) in apil, 2016. Post this the scores were shared basis the point eligibility (67 point criteria).

I would like to highlight and draw your esteemed attention to the points mentioned below:

1. The consultants visa avenues, very smarty gave me a false hope and charged the money/ fee (65, 000 including the tax) on assurance that my pr application would definitely go through and i would get my pr in next 6 months from the process of application with them.
2. It is to be noted that they never spoke about any contract or any clauses while charging the money. Upon paying the fee after 24 hours they sent us a contract that spoke about legality.
When i wanted to cancel the booking (In 24 hours itself), they convinced me again saying that this is only formality and if nothing happens the entire money would be returned within no span of time and so on.
3. Over the next few months the immigration consultant (Sahil vig) gave us checklist, copied from internet, asking us to run around for the required. Please be noted that visa avenues/ it’s representatives never helped us in collating or filing the papers. The statement of interest and other crucial written patches were given by us, wherein the consultant initially promised us that everything would have been done by them.
While i kept up with all the hard work and collated all required, the month and two had already passed. It was now time for me to file ielts.
4. I booked and appeared for ielts, in which i scores a 6.5 (As initially i had mentioned to immigration consultant of visa avenues), the scores now where suddenly increased to 7 flat in all parameters for pr process.
5. Upon expressing my incompetence to get such scores (The immigration consultant at visa avenues assured me the scores were good and filled my eoi in the pool). The file is logged in name of ‘m. [protected]@gmail.com’.
6. For few months now the consultant kept moving me round in circles that my noc is eligible and i would get though either nova scotia, prince eward island or ontario. While i was all ready with the fund and other documents, the consult kept me waiting with no answer. Finally when i started to search i realised that the noc that they have pitched me in for eoi and other province nomination does not match my skill set.
7. The skill sets that i posses and the skill set required for the process are completely mismatched. Visa avenues filled my file under noc 1211 – human resource and my role and responsibilities do no match under this code. While researching further, i understood that from initially i am not eligible to file the application with the canada immigration system.
8. Upon rising the concern again in month of july or august with visa avenues, one of the operation heads come on call and assured that she shall personally take care of the account and rework to check the eligibility.
9. I visited the office to sort my concern and visa avenues, operational manager assured that the profile qualifies and we just have to work on the ielts again and assured us that if we do not get the application cleared the money shall be refunded and reassured us. Meanwhile i got married and i suggested if my wife’s score are added it might increase the points. To take the case further visa avenues demanded another 25000 inr/- i refused to pay them as i had already paid 65000 inr/- with no outcome.
10. Now realising that they cannot extract any money, visa avenues started calling me day in and day out for ielts pressurising me that my spouse can add value and to add her they would need another 25000 inr/- approximately. I kept refusing them on this aspect.
11. Finally when i discussed the profile with other consultants in market they informed me that i am not eligible for the pr process and only chance i can get through is by an ielts score of 8777, which for me is non attainable (I had informed visa avenues executives right from day 1 of filling the application).
12. Irritated and frustrated, i visited the office recently on sunday, april 30, 2018 at 2:00 pm. We had a round of discussion and every time visa avenues kept fooling me of my eligibility. I have all the recordings and papers in place of conversation relating to april 30, 2018. Finally, the super boss, who seemed to be head of fraudulent came and reassured us that this will work. Despite me telling her my experience and ob role does not match, she exclaimed that as per her i was eligible and should continue with visa avenues.
13. We walked off from the office with the grievance still in place and going through all the mental torture. Immediately in no time we got two mails from visa avenues – one from escalation one stating they will get back to me and second from escalation two stating that they will return only 25% of the total amount on humanitarian grounds (I wonder what kind of humanity is it where they fraud me and are charging me for doing nothing).

I am through this complaint seek a rightful explanation from visa avenues as to my prospects for the canadian immigration on permanent residence basis! If my job roles mismatch the role and responsibility mentioned under noc 1211 and 4021 how visa avenues can file my credentials under these nocs.

Also, if the entire process depended on ielts, why was the report of points, contract and 8777 point criteria shared with us after almost 1.5 years of paying visa avenues.

I understand that there is no possibility of my file going through with the canadian pr immigration based on my current role and responsibilities. I would in such a case i am only seeking with is legally and lawfully mine. The refund of the fee and other charges incurred on suggestion of the visa avenues executive (Neeraj from sales, sahil vig from immigration and other consultants).

Request you to please take a strict action and help me through with this fraudulent.

Your’s sincerely,
Mayank handa
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Aug 28, 2018
Complaint marked as Resolved 
The consultant repaid 35% of the initial money of the total amount.
Visas Avenue customer support has been notified about the posted complaint.
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