Visas Avenue — Refund amount

Hi my name is anil just I was done enquiry in Google after that I got a call from visa avenue consultancy Hyderabad. Hema Laxmi was contacted me and said about their information and I asked give some time but she motivated me there is an coupon it will applicable to you do the payment she forced me to make the payment. So I trusted her and did the payment through online at[protected], and also she didn't explain the refund details if she say to me once finishing the payment the amount will not get back. Then I will not make the payment. I asked her kindly do the refund process at[protected]. After taking your processing fee but she was saying that motivating is our duty why you was trusted me and why you made payment. Kindly find the mentioned and do the need full to me to get as soon as possible refund