Vision Express Complaints & Reviews

I ordered my glasses from vision express Rohini city Centre branch. The staff is so ridiculous here very disappointed with their behaviour. I ordered my glasses 2 weeks back and till now I haven’t received my glasses. They told me I will get them by Tuesday and it’s Friday today. They are just extending days. I am not able to do my work just because I don’t have glasses due to them I had to face a huge problem....

I haven’t received my glasses till date and it has been more than two weeks since I have ordered my glasses. Earlier due to there mistake they fixed a wrong frame and now when I gave it back to them they told it will get resolved till Tuesday and today it’s Friday and I have a urgency as I have a lot work to do and my work is getting affected due to it....

I'm an optometrist and I submitted my CV to vision express which included my personal number. The HR (Mr. Bhavin mehta) of your company misused my number after his resignation. He texted me and tried to flirt with me on whatsapp. I politely rejected all his hints.
Was it fair? I gave my number to your company with full trust and in hopes of getting a future. Is this how the ex HR of your company should use it? Where is my safety....

In 2011 april i had joined vision express on sms company pay roll for two months and my pf account number was created. in june 2011 to august 2012 i was on reliance vision express pay roll and pf was deducted. when i resigned my job, i had sent all documents to withdraw my pf but not recived yet even after multiple trials. again in 2014 april, i joined reliance vision express whose uan number is[protected] and pf a/c number is mh/ban/125266/2037....

Dear Team,

I bought 2 spectacles from Vision Express Dehradun and I am really unhappy with that as both of them are so discomforting. This was my 1st service and I am so disappointed by it. I am international student, so can’t come to fix it up. I went to show them in Vision Express UK but they say that if they will tight it more then I will get break. I specifically mentioned to the team that I want the best and comfortable...

My name is Eswara prakash, mobile no.[protected]. i request for new lens to my old frame, as that model was not available. The Jp nagar shop, Mr.Madu misled and added a frame, which is of no use to me to bill with cost of 599. Kindly arrange to refund taking back the frame....

I have ordered sunglasses from vision express online store bearing order number FY636A7EF10137F1368B . I have already made the payment .Its Still Shows Processing And I Am Not Able To Track It . Kindly Help Me With This. I have written mails to them also but not got any response from their side.
Thank You...

Dear Concern,

It was my bad experience with mr Vijendra Srivastava employee code 60236586 in Laxmi Nagar mall new Delhi.

Firstly I have purchased 6 glasses and the sales person committed that anything will be damage like tear or discolor of the glasses, there would be like 6 months warranty. Out of 6 glasses one class has damaged due to bad quality and when I went to change the glass, Mr Vijendra miss behaved...

I am employed of vision express Baner store .I had resigned my job of optometrist on 31 oct 2021 and given time period 17 days .but till date I did not recived my salary and FF amount.I taking lots of follow up with senior team but all o[censored]s not responding me.please help me .my phone no is [protected]...

Unprofessional, uninformed and disgustingly slow staff and services. Spectacles not yet delivered. 100% advance given. More than 5 days since order placed....

I have given complaint twice since last 2 weeks without response from your side.
I have been to vision express showroom, located in Dilshuknagar, Hyderabad 3 weeks before. My name Dr. RamaKrishna.
They have done my refraction tested by a girl in lessthan 2 minutes. She said in charge will come and confirm again, which was never happened. I was busy in selecting spectacles, thinking that he will call for eye check up again....

Hello,

I did not the refund of my money for the frames that are cancelled in this order : FY62DAA16901B3EA5D38.

Could you check and initiate the refund the money....

I am Dr.RamaKrishna, attend to Dilshuknagar, Hyderabad branch on 7th August for glasses. It's about 7p.m., one lady optometrist checked my vision in hurry and said senior will confirm, which never happened. I was in the selection of frame thinking they recheck again. They finished billing and sent me. I realized the mistake they did, never rechecked site, confirmed the same which is there in your vision express records. I called next day...

I have ordered progressive spectacles as prescribed by the doctor. But they are very uncomfortable and if we go outside entire dust and dogs on glasses are not cleanable. I again went to store. They are saying un comfortable was due to dimension of glasses only but not our problem. They taken my spectacles back for re testing, but till now they have not rectified the problem or called me....

I purchased Sunglass from your websites in online. But now sunglasses broken. I want to change in warranty. Please help me...

I have placed an order for contact lenses on 26 Jan during purchase i was told that lenses are present at nearby stock and will get it delivered in one week time .However after 20 days when we visited store we were told only right eye lenses available and left eye lenses will take time .Its really illogical that someone will take one side eye lenses so we requested them to get the left lenses also .Again after one week we visited store and...

I came for my eyes testing on the 13/3/2021 to which i was very unhappy about i aired my concerns at the time i got my new glasses when i put them on i could not see out of them so i took them back the measurements were wrong i had to were my old glasses for a long time i finally got into Specsavers who redid my eyes the numbers she put in were so different to the ones i had done i had to pay out more money to get some glasses to be able...

Bought two specs in buy 1 get 1 and cost me around 9100rs in total, only the glasses were around 5500rs and the first time when I cleaned them using the same cloth that they provide, the glass broke like a biscuit, it is so weak and feable, when complained they say that the 5500 rs glass is weak and it breaks so should have purchased the 8999 rs glass, this was not told to us before purchasing that the glass breaks so easily just by wiping...

Hi

I purchased 4 pairs from Vision express store at MG Road, Secunderabad on[protected]. Out of the 4 one frame was found to be defective. I have visited the store at Malkajgiri, Telangana, where the customer service agent was rude amd was busy inmersed in chatting on his mobile. He gave me lame reasons that his system is not working. Then that i should visit the store i bought the spectacles from and looked not at all interested...

Hi Sir,

I took my lens and frame 2 years back in vision express, r t nagar branch Bangalore. Today I gave it for tighten the frame. They did it but spoiled my lens in left lens right corner. Lens became blurred and I can't see properly. Earlier it was fine and while doing tightening they made blurred due to heat.

I am raising complaint against the branch manager I want justice for this.

If you...