Visufin — unknown loan bounces on my cibil score

I don't even know about this company or their products, now my cibil score went down by 120 when i never made a default.

Seems like a lot of people are having similar experience with this company.
Someone should close down this company permanently if that's all they do.

Solve this asap, already suffering right now from emi card deactivation cause of this default for 3 months.

Loan number: lxcmb[protected]