Visvesvaraya Technological University — 3 months since payment for Official Transcripts

Address:

Belgaum

I submitted my application for 3 copies of OFFICIAL TRANSCRIPTS from VTU's eDDTS website.
Application ID: VTU2307958
Document ID: OTD24442
Date of Submission: 15/06/2023
Payment amount: 1800
It has been 3 months post payment and I have not received any kind of response from VTU.
I even left several mails requesting for the documents and the status of them. No response has been provided from VTU's end.
The only thing I get is VTU's automated response and nothing else.
And their Telephone support sucks, nobody even bothers to receive the call