Visvesvaraya Technological University — Didn't receive transcripts even after one month

I had applied for official transcripts during the first week of October. The payment was successful. I applied for two copies through e-mail, as mentioned in the application form. I am yet to receive the transcripts from them. I had tried contacting them over the phone multiple times, but nobody received the call. I need my transcripts as soon as possible for my application process for higher studies