Visvesvaraya Technological University — I am complaining about transcript for which I have applied

This is Junaid Hussain Malik o[censored]SN 1AT15CV030.
As i have applied for PDC and Transcript in November 2019. The reference number is DUC3652298 . For both the documents i applied together and gave same address for both. But unfortunately till now i received only PDC. Transcript is still pending. When i call VTU they do tell me it got returned because of wrong address. If PDC got dispatched on that addresses what was wrong with transcript. I request you please look into the matter. So that i can get my transcript.
Thank you