Visvesvaraya Technological University — official transcript was sent to wes in an open envelope

Address:

Belgaum, Karnataka

Hi,
Recently i had applied for an official transcript o[censored]nder graduation. Vtu has processed my application and sent a transcript to wes canada. However, i received an email from wes saying that the document is not acceptable because it came in an open envelope. When i called vtu registrar office and enquired about the issue, the lady was so casual and asked me to reapply for the transcript. The lady further said that what shall we do if something went wrong during transportation? My precise question is that, nothing has happened when i sent and other universities sent my other documents and why it happened in the case of vtu. I suspect that vtu officials are so casual and irresponsible to handle these documents and send them in a required format and condition.