Vivanta Vacation Club — Bad hotel Lalit grand palace or good hotel service

Address:Bhopal

Our stay at The Lalit Grand Palace, Srinagar in March 2022 was magical and a major reason for that was this hotel and it’s people.
The location is excellent, close to Dal Lake and very close to famous restaurants and attractions. The property exudes old world charm with it’s Chinar trees and large expanse of greenery. Hands down, one of the most beautiful hotels in India. The rooms are a good size and if you get a ground floor room, you will have the luxury of your own patio that faces the front lawns. The staff is courteous and takes all efforts to ensure a memorable stay. The breakfast buffet is the standard fare you would find at most Indian hotels, this is also an area where they can improve by bringing in more choices.
Where this hotel earns our full 5 stars, is the great efforts taken by our chauffeur, Mr Latif, to show us around Srinagar and Kashmir. Latif was assigned to us by Lalit and helped us find the best guides and experiences in Gulmarg, Pahalgam and in Srinagar. Latif took extra effort to arrange for these experiences, and had great relationships with tour guides in all these places, ensuring that we were always treated like VIPs and shown the best places. A special mention for the tour of Old Srinagar that Latif took us for on our last day. This is off the beaten path for most tourists, so you’ll get to see the real Srinagar (or as Latif said, the “dil” (heart) of Srinagar). Latif also has excellent recommendations on where to shop for carpets, dry fruits and other local goods.
All in all, we had a memorable Kashmir holiday and the biggest factor to making this holiday great was the high level of hospitality we received at every step of our trip, be it Latif, the tour guides, the chauffeurs, the waiters, the hotel staff or even the doorman. Thank you to Lalit and to Latif for making this one of the best holidays for us, ever.
Summing it up:
Hospitality: 10/10
Food: 7/10
Rooms: 9/10
Location: 9/10
Property: 10/10
Value for money: 9/10
We’re already planning our next Srinagar holiday and can’t wait to be back here again

Biggest thanks Vivanta vacation club to make me part of your concept
And thank you so much veerdeep Bajwa sir for Nice make holiday is special Arrangements
Regards
Rizwan khan
Was this information helpful?
No (0)
Yes (1)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vivanta Hotels
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    192
    Pending
    0
    Resolved
    7
    Vivanta Hotels Phone
    +9102261371710
    Vivanta Hotels Address
    9th Floor Express Towers, , , Barrister Rajini Patel Marg Nariman Point, Mumbai, Maharashtra 400 021, India, India
    View all Vivanta Hotels contact information