Vivanta Vacation Club — Cant use my membership even after full payment

I had purchased the Gold membership from Vivanta Vacation Club. for 10 years on[protected], on name of Gayatri Sharma, Ludhiana (Pb). I have received my user id and password. But till now I'm unable to book any holiday or see any Hotels or Resorts or locations through that. Its not working. And I have written atleast 20-25 mails to your customer center and have called many times to your customer care regarding this. But never got any satisfactory reply from them. The sales manager Mr.Manik, who sold me this membership and made many promises at that time, he never picks his phone. I have given all the details on mail, which were promised to me while selling this membership by Mr.Manik. but even not getting any response. Kindly look into this matter and resolve my issues at priority. Otherwise kindly cancel my membership and refund my money, which I paid to you.
Thanks and Regards
Gayatri Sharma
email:- [protected]
M:- [protected]
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Complaint comments 


I am also facing the same issue. we have paid and now no one is responding us.
Pankaj Sharma's [Complaint's author] reply, Feb 1, 2022
These people are doing frauds. Till now, nothing is resolved. Now they even don't reply the mail and disconnect the phone in between. I'm planning to move to consumer forum now. You should also.

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