Vivanta Vacation Club — Membership Fraud taken money but no service

Address:711, 7th Floor, Pearl Omaxe, Netaji Subhash Place, Delhi- 110034

Vivanta Vacation Club invite us for their event held in Radison Hotel on[protected]. Their they motivate us to take their membership plan so they arrange hotel rooms and other service at time of family vacation in 4-5 star hotels like Hotel Taj. they also gave us free movie tickets and 3 night/ 4 day stay in one of their associates Hotel around. we took Gold Membership for 5 years 6 night /7 days plan for Rs 90, 250/- which we agree to play through credit card. They provide us Membership card showing membership number and valid for 5 years. we swipe credit card for Rs 66, 000/- ( Rest is still not paid by us with the grace of god). As rest amount was pending from our side they call us to pay back along with Annual Maintenance Charges. I think around July- August 2022 received call for Balance amount and AMC but I told Balance amount is ok i will pay but AMC is not mention at time of event nor ask for it after 6 months how you ask for AMC. after that not get call nor i received any Email, call from them.
As i was planning for my Vacations in Dec or Jan 23. I try to call them. but i fail to contact them.
1) Customer Care number [protected] (out of Network)
2) Toll Free No. [protected] (out of service)
3) [protected] (email return back email ID not found)
4) Salesperson whom sale me membership left her job. pick my call she told contact toll free no. she had contact there few ago. now she also stop taking calls or she have no way to help on this. my Vacation this year also get spoil because of them. I feel helpless whom I ask for help. I search on internet. I found their I try to login through my mobile number. to my surprise it show my records little bit . my name membership number is difference as I was provided. but when i try to contact them regarding my Vivanta vacation club membership they told me its a Taj Hotel not Vivanta Vacation Club. In end of conversation they say its Hotel Taj so they don't entertain my query.
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Nov 16, 2022
Updated by ManishZopey
When I log in through they show my profile with another membership number and details with new validity

Complaint comments 


Dear Sir,

Due to some technical error, our website was not working.We have sent to message to all the our customers registered ID for our latest ID and phone number.

Customer Care
website :
Mail us : [protected]
Contact Us - [protected]/[protected]/[protected]

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