Vivanta Vacation Club — Refusal to cancel membership and EMI.

Address:

Vivanta Vacation Club (A Unit Of Vivanta Hospitality Pvt. Ltd.) B-41, Sector 2, Noida 201301

I was on a family vacation in Mahableshwar, while walking on street on man pleaded us to scratch a offer pamplet and assured sure shot gift,
My kid scratched it and found a free vacation offer, then that man took us to a kind o[censored]nder maintenance hotel named Sai Sagar where few of the executives were present,
They asked us to hear them out before availing the offer, and they trapped us in by giving free accommodation vacation at any of the Taj & Vivanta hotels and resorts in India & abroad.
Mr Priyanshu Singh their executive assured us that this membership can be cancelled at any time and you will get complete refund of the amount.
He said that the stationary is out of stock and currently he cannot give the agreement document and will post us the same.
we were trapped in his promises and made the downpayment of 10, 000/- up front and swipped the credit card for emi of rest of the payment of 70400/-
But realising poor response from their customer care to avail the free vacation which was won by scratching the card and 1 day and 1 night complimentary offer I decided to cancel the membership.
but their customer care responded to the mail saying they will not cancel and refund and we have to continue with the membership.