[Resolved]  Vivo Mobile India — Vivo x60 Pro Green line issue after recommended system software update

Address:

New Delhi

I have been using Vivo X60 for the last 2 .5 years and Last week I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. On 20th January, I visited the local vivo service Centre ( Kamla nagar Delhi ) - they also confirmed that the issue is with a software update and Vivo provide free of cost service on this issue but currently we don't have display available and we have raised a request for display and after a few days they called me again that please visit the service center the display is available now. When i visited the service center on 28th jan 2024 they opened my phone for inspection and took some pics and send it to some kind of approval after they said your request has been rejected because we found some glue there and i told them that i have taken my phone to Vivo service (srinagar) for mic change you can check the records. as a customer how would i know what they are using and what not.Then they checked & informed me that we didn't find any records and the company is not going to replace my display with this regard i also told them i can show you the recipient of Vivo service centre(which i have also attached )where i have resolved my mic issue but they were like no you have done service from the third party. See my phone is 2.5 years old so there is a scratch in the back & no damage to the front glass. Highlighting this damage they are not willing to replace the display. This makes no sense to me. The phone display got affected by their software issue. What crap it is ?? Even if there is any physical damage they are responsible to replace the display because the issue started from their software update. I bought this phone for RS: 55000. This is not all acceptable. Highly dissatisfied with the Vivo service.